Job Description

B2B Supervisor - Job Responsibilities

Supervise and manage

day-to-day B2B operations

and ensure smooth execution of business orders Coordinate with

sales, operations, finance, warehouse, and logistics teams

to meet client requirements Monitor

order processing, fulfillment, invoicing, and dispatch

for B2B clients Ensure compliance with

contracts, SLAs, pricing agreements, and company policies

Handle

key B2B client escalations

and provide timely resolutions Track and review

operational KPIs

such as order TAT, fulfillment accuracy, and service levels Maintain accurate

documentation, MIS reports, and client records

Support

onboarding of new B2B clients

and process alignment Guide, train, and monitor

B2B executives and operations staff

Ensure proper

inventory planning and coordination

for bulk or enterprise orders Conduct regular reviews with internal teams to improve

operational efficiency and client satisfaction

Identify process gaps and implement

continuous improvement initiatives

Assist management with

audits, reconciliations, and performance reviews

Key Skills & Competencies

Strong leadership and team-handling skills Knowledge of

B2B sales cycles and operations

Proficiency in

ERP / CRM systems and MS Excel

Problem-solving, analytical, and decision-making abilities Excellent communication and stakeholder management skills
Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?22,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person