Job Description

Job Summary

The B2B Operations Lead will be responsible for establishing and managing business

partnerships, optimizing operational processes, and building scalable systems to

strengthen institutional engagement. This role requires a balance of strategic planning and

hands-on execution, with close cross-functional collaboration to ensure the success of

B2B initiatives within the startup.

Key Responsibilities:

Partner & Client Management

? Identify, onboard, and nurture institutional and B2B clients.

? Manage the complete partner lifecycle--from lead generation and onboarding to

service delivery and closure.

? Develop long-term engagement models to enhance partner retention and

satisfaction.

Operational Development

? Design and implement B2B processes, workflows, SOPs, trackers, and internal

documentation.

? Set up and manage CRM/lead tracking systems (manual or automated).

? Collaborate with technology, support, and admissions teams to ensure timely

partner deliverables.

Reporting & Metrics

? Track and analyze KPIs such as partner success rate, closures, feedback, and

revenue contribution.

? Prepare and share weekly dashboards with leadership, highlighting growth trends

and operational gaps.

? Support data audits, compliance, and documentation accuracy.

Process Innovation

? Identify opportunities for automation to minimize manual effort.

? Recommend and implement process improvements to enhance turnaround time

and client communications.

Qualifications:

? Graduate degree (BBA/B.Com required); MBA preferred.

? 3-6 years of experience in B2B Operations, Institutional Sales, or Partnership

Management.

? Previous startup or education services sector experience is highly desirable.

Skills Required

? Strong communication, negotiation, and client relationship management skills.

? Proficiency in Excel, Google Sheets, CRM tools, and report generation.

? Excellent time management, multitasking, and coordination abilities.

? Problem-solving mindset with the ability to thrive in fast-paced, unstructured

environments.

Key Performance Indicators (KPIs)

? Number of active partners onboarded per month.

? Percentage of partner queries resolved within defined TAT.

? Accuracy of documentation and audit readiness.

? Partner satisfaction and feedback ratings.

? Revenue generated through B2B channels.

Job Type: Full-time

Pay: ₹30,293.53 - ₹48,997.57 per month

Benefits:

Leave encashment Paid sick time
Education:

Master's (Required)
Experience:

B2B Lead Operation: 4 years (Required)
Language:

English (Required)
Location:

Noida Sector 16, Noida, Uttar Pradesh (Required)
Work Location: In person