Job Description

Job Overview:

The

B2B Food Operations Executive

will be responsible for ensuring seamless daily operations across all B2B food service clients -- including corporate cafeterias, bulk orders, and client deliveries. This role demands strong coordination, attention to quality and hygiene, and proactive communication with internal teams and client partners to ensure a smooth and consistent food service experience.

Key Roles & Responsibilities:

1. Operations Management

Supervise day-to-day B2B food operations at client locations. Ensure timely food preparation, dispatch, and delivery as per SLAs. Coordinate between kitchen, logistics, and client teams for smooth execution. Monitor portioning, presentation, and temperature control of food items.

2. Client Coordination & Relationship Management

Act as the first point of contact for corporate clients regarding operational issues. Collect and resolve client feedback promptly to ensure satisfaction. Support in onboarding new B2B clients operationally. Maintain strong client relationships through proactive communication and service quality.

3. Quality, Hygiene & Compliance

Ensure compliance with FSSAI, safety, and hygiene standards. Conduct daily quality checks on food, packaging, and delivery processes. Maintain kitchen and service audit reports regularly.

4. Inventory & Cost Control

Track daily raw material usage and reduce wastage. Ensure optimal utilization of kitchen and logistics resources. Support procurement planning based on client orders and consumption data.

5. Data & Reporting

Maintain daily MIS reports (order count, complaints, delivery times, wastage, etc.). Share operational performance reports with management and clients as required. Support in analytics for improving efficiency and cost optimization.

6. Team Coordination

Coordinate with chefs, delivery teams, and housekeeping for seamless execution. Train on-ground staff for client etiquette and food safety practices. Ensure discipline, grooming, and attendance of ground-level teams.
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Food provided Health insurance Paid sick time * Provident Fund