Job Description

Position Overview:

The B2B Customer Support Executive will be responsible for managing communication and coordination with business partners to ensure seamless professional service experience. This role requires a high degree of accuracy, responsiveness, and collaboration across internal teams to uphold service quality and client satisfaction standards.

Key Responsibilities:

Handle inbound and outbound communication with B2B partners in a timely and professional manner. Provide accurate information and updates regarding diagnostics services, bookings, and report status. Address partner queries and concerns promptly to ensure efficient issue resolution. o Manage escalations and coordinate with relevant teams to deliver effective solutions. Liaise with the field operations team and clients to monitor phlebotomy visit schedules and completion status. Coordinate with the laboratory team to resolve report-related discrepancies or delays. Accurately record and maintain booking IDs and other relevant information in the internal system. Ensure all partner-related data is updated, complete, and compliant with internal processes. Adhere to standard operating procedures (SOPs) and maintain a high level of process discipline.
Job Types: Full-time, Permanent

Pay: Up to ₹28,000.00 per month

Benefits:

Health insurance Leave encashment Provident Fund
Location:

Gurugram, Haryana (Required)
Work Location: In person