Job Description

B2B Collections(Voice) Roles! Education andEligibility Criteria: - Minimum 15 years ofregular education (10th + 12th + 3 years Graduation). Not more than 2 yearsof gap in Graduation or Employment. Bachelors degree / or Post Graduate in Accounting orFinance preferred Will need to match US Hours - Night Shift. Work Location: Gurgaon(Vartika park) : B2B Collections Teammember : Work experience: 1-8 years Prior International voice experience - B2B/B2CCollections. Calling for payment on overdue invoices forbuckets in scope Doing maintenance on the account Handling accounts / payment queries fromaccounts payable team Interaction with other teams - billing,originations etc. Payment application Handling disputes and resolution Invoice reconciliation - Pre bills, Creditrebills, Invoice splitting, PO change, Adjustments as per scope. B2B Collections Team Leader : Work Experience: 5-9 years Prior Team leading experience in ainternational voice center. Oversight on the team and ensuring daily BAU Review and resolve issues. Meeting KPIs and client defined targets. Training and coaching on floor Quality and feedback for team members fordriving performance. Process Improvement and increasingefficiencies Communication with internal and externalstakeholders B2B Collections Quality Analyst : Work Experience: 4-9 years Good understanding of OTC Lifecycle, B2BBusiness Prior experience of doing quality assessmentsfor international voice work Good Communication & Presentation Skills -speaking and writing skills. Moderate Excel proficiency Good understanding of 7 six sigma tools ofquality - preparing histograms, 80/20 analysis, fish bone, call quality andtransaction quality attributes. B2B Collections Delivery leader : Work Experience: 8-13 years Complete understanding of OTC Lifecycle - upstream and downstreamfunctions.- Collections, Billing, Credit, MDM, Cash Aps and Reporting. Good Communication & Presentation Skills -speaking and writing skills. Managing Client relationship Oversight on team leaders, review and issueresolution. Ensuring teams meet client defined andinternal targets - KPIs , SLAs Potential risks identification and management Meet the operational, functional and businessobjectives required by the contract and provide a profitable interaction

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