Job Description

Job Summary:

We are looking for a dedicated Customer Support Specialist to handle inbound and outbound client communications via phone, email, chat, and other platforms. You will work in a fast-paced environment, supporting both existing and prospective clients with timely and accurate assistance.

Key Responsibilities:

Handle customer queries through phone, email, and chat in a courteous and professional manner Accurately assess issues and provide appropriate responses or resolutions based on defined SOPs Track, document, and resolve complaints, order queries, and product-related questions Educate customers about our services and guide them on optimal usage Use Zoho and internal systems for managing tickets and customer data Provide timely follow-ups and updates on open cases Identify recurring customer concerns and share feedback with internal teams to improve service delivery Support other cross-functional tasks as needed

Requirements:

Minimum HSC (12th pass) or Bachelor's degree preferred Prior experience in customer support (voice, chat, or email) is a plus Strong verbal and written communication skills in English Good with multitasking, problem-solving, and maintaining professionalism under pressure Ability to work independently and in a team

Desired Skills:

Customer-focused attitude with a passion for service excellence Detail-oriented and proactive in identifying potential issues Understanding of web/internet technologies or interest in digital platforms is a plus Experience in pharma/B2B/export-import is an added advantage
Job Types: Full-time, Permanent

Pay: ₹250,000.00 - ₹500,000.00 per year

Benefits:

Flexible schedule Paid sick time Provident Fund Work from home
Schedule:

Day shift
Supplemental Pay:

Commission pay Overtime pay Performance bonus Quarterly bonus Yearly bonus
Work Location: In person