Job Description

Azure/Intune Tech /Sales Support Engineer@7065126218@10lpaJob descriptionCetark Corp is looking for Azure/Intune Support Engineer to join our dynamic team and embark on a rewarding career journey

• Responding to customer inquiries and resolving technical issues via phone, email, or chat
• Conducting diagnostic tests to identify the root cause of customer issues
• Providing technical guidance to customers and walking them through solutions to resolve their problems
• Collaborating with development teams to escalate and resolve complex technical issues
• Maintaining accurate records of customer interactions and issue resolutions in a CRM system
• Participating in the development and delivery of customer training and support materials
• Communicating with customers and internal stakeholders to provide status updates on issue resolution
• Strong technical background and understanding of hardware and software systems
• Excellent communication and interpersonal skills
• Strong customer service skills.
• Strong written and verbal communication skills.
• Must be detail oriented and self-motivating.
• Ability to provide consistent, excellent customer support to the client and HCL, representing a variety of personalities and management levels.

Business & Behavioural Skills:

• Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand.
• Ability to interact with customers to ensure that the service is flexible, efficient, and responsive.
• To work through issues analytically to a successful conclusion
• Demonstrable results in a business customer facing role, with a history of delivering services to defined service levels.
• Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
• Initiative-taking. Ability to learn modern technologies.
• Strong technical aptitude and ability to research and solve complex issues independently.
• Ability to work individually as well as a part of a team.
• Build and nurture positive working relationship with customers with the intention to exceed their expectations.

Application Process:Interested candidates should submit their resume and a cover letter detailing their relevant experience on the below mention details.7065126218cv4voiceprofile@gmail.comNo Fees No ChargesSaturday Sunday FixedFixed Day shift

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