Job Description

Provide Level 3 support for Azure services including Virtual Machines, Networking, Storage, Azure AD, and Security. Troubleshoot and resolve escalated issues from Level 1 and Level 2 support teams. Perform root cause analysis and implement long-term fixes for recurring problems. Collaborate with Microsoft engineering teams and external vendors for unresolved issues. Monitor and maintain Azure infrastructure, ensuring high availability and performance. Configure and automate provisioning, testing, and deployment of cloud services and microservices. Assist in the planning and implementation of maintenance, upgrades, and installations. Identify and resolve cloud security and infrastructure vulnerabilities. Ensure compliance with organizational and regulatory standards. Implement and monitor security controls including firewalls, NSGs, and identity protection. Create and maintain detailed technical documentation and knowledge base articles. Contribute to support process improvements and automation initiatives. Mentor and guide Level 1 and Level 2 support engineers. Participate in on-call rotations and provide after-hours support as needed. Manage incident response and service request fulfillment using ticketing systems. Ensure timely resolution and communication with stakeholders. Bachelor's degree in Computer Science, IT, or related field. 5+ years of experience in technical/cloud support, with at least 2 years in Azure. Expertise in Azure services, networking protocols, and cloud security. Proficiency in PowerShell, ARM templates, and Azure CLI. Strong analytical, troubleshooting, and communication skills. Experience with monitoring tools (e.g., Azure Monitor, Log Analytics).

Certifications such as Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect Expertare preferred.

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.



Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.




Come join our team--one of the largest IT and business consulting services firms in the world.