Job Description

Responsibilities:

• Responsible for the customer support experience with Microsoft
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group or engineering group
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Qualifications:
Language:
Advanced English level

• DevOps Systems: Azure DevOps Services, Azure DevOps Server (formerly Team Foundation Server), GitHub Enterprise, Atlassian
• Cloud Technologies: Microsoft Azure, Amazon web services, iCloud
• Languages and Compilers: C, C++, C#,

, JAVA, HTML5 * Developer Tools such as Visual Studio, Unity, Eclipse

• Excellent problem solving and troubleshooting skills, with the ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
• Operate in a 24 X 7 Technical support, this includes shift work and weekends
• Experience in one or more of these areas desirable
• Deep understanding of application lifecycle and agile development principals including but not limited to:
• Boards - work items, backlogs, sprints and queries
• Repos - commits, pushes, pulls, and branches
• Pipelines - builds, releases and deployment groups
• Test - Unit and Load tests, parameters, configurations and runs
• Artifacts