Job Description

Who We Are Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. The Role Part of L1 and L2 team to triage the incident, whether it is cloud services (ie. Synapse Analytic, SQL, ML, etc.) or Power BI or data sources (Workday, SAP, MS). Understand IT Help & Support environment and system. Implement and comply with governance policies and standards. Comfortable working with Azure resources to optimize as per MS guideline Managing VMs and Kubernetes. Understand cloud services cost model and identify areas to improve operational cost as well as provide estimated usage cost. Implement/provide monitoring and logging services across projects/services. Ability to customize opensource solutions and implementation. Effectively communicate with MS Azure cloud support and CIO Infra team to ensure SLA metrics/targets are being achieved. Collaborate across teams to ensure business requirements are met. Who You Are Working knowledge of Cloud platforms (MS Azure is required). IBM Cloud, AWS, and Google are plus. Introductory knowledge in at least one programming language including scripting for example, Java, NodeJS, GO, Bash, Python. Working knowledge in Kubernetes, Docker, databases (i.e. SQL server, CosmosDB, and db2) and GitHub (CI/CD). Knowledge on firewalls and network-related components with MS Azure environment. Skills in API usage, command-line interface. Hands-on experience in Azure Synapse Analytics, ADF, SQL Pool, Blob Storage, AAD, data pipeline creation z. Azure RedHat OpenShift (ARO) and VM management within Azure environment. Working knowledge on ServiceNow ticketing system. Communication skills including technical writing, presenting, communicating with external vendor\'s support team, and articulating technical artifacts. Knowledge on CloudOps, DevOps, and SecDevOps are preferred. Being You Diversity is a whole lot more than what we look like or where we come from, it\'s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we\'re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That\'s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you! We want you to succeed so that together, we will all succeed.

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