Job Description

Mandatory Skills :Azure Cloud, microsoft, cloud computing, docker, Azure Functions, Azure Devops
Skill to Evaluate :Azure Cloud, microsoft, cloud computing, docker, Azure Functions, Azure Devops
Experience :6 to 8 Years
Location: Bengaluru
Job Title: Azure Consultant
Roles & Responsibilities:

• Customer Issue Resolution

Investigate, troubleshoot, and resolve technical issues across Azure IaaS (VMs, storage, networking), PaaS (App Services, Web Apps), and SaaS services. * Kubernetes Support
Provide support for containerized workloads, including Azure Kubernetes Service (AKS) and other Kubernetes platforms. * Incident & Problem Management
Manage production incidents, perform root-cause analysis, integrate automation (e.g. Terraform, ARM/Bicep), and deliver long-term remediation. * Automation & Infrastructure as Code (IaC)
Create and maintain scripts and templates using Terraform, Azure CLI, Azure PowerShell, ARM, or Bicep for repeatable deployments. * Monitoring & Alerting
Use Azure Monitor, Log Analytics, and Application Insights to track resource health, resolve alerts, and optimize signal-to-noise ratios in incident alerts. * Customer Engagement & Support Excellence
Collaborate with internal teams-including engineering and DevOps-while maintaining excellent communication with customers. Deliver best-practice recommendations and help improve customer confidence. * Knowledge Management & Continuous Improvement
Document troubleshooting steps, contribute to knowledge bases, and assist in readiness programs or peer coaching sessions. * ITIL-Aligned Operational Processes
Follow ITIL methodologies such as Incident, Change, and Problem Management in a structured support environment. * 24 7 Support Availability
Engage in on-call rotations or flexible shift schedules to meet SLA commitments and handle urgent issues.
Qualifications

• Bachelor's degree in Computer Science, IT, or related field, or equivalent experience.
• 6+ years of experience in Azure technical support or cloud operations, with exposure to IaaS, PaaS, and ideally SaaS environments.
• Hands on experience with Kubernetes (e.g., AKS) and familiarity with container and cluster tools (e.g., Docker).
• Proficiency in scripting and automation: PowerShell, Azure CLI, Terraform, ARM, Bicep, Python, or similar.
• Strong troubleshooting expertise across compute, storage, networking, and identity services.
• Experience with Azure governance, security, backup, high-availability, and DR best practices.
• Excellent customer-facing skills and written/verbal communication.
• Familiarity with ITSM platforms (ServiceNow, Jira) and incident management workflows.

Preferred Qualifications

• Azure certifications such as Solution Architect.
• Exposure to FinOps practices or cost optimization in Azure.
• Experience working in global or 24 7 support environments with strict SLAs and escalation procedures.

Shift Timings :
7:30 AM to 4:30 PM IST

Skills Required