Job Description

Job Title

Ayurvedic Doctor - Customer Experience Executive (D2C)

Location: Mumbai

About Bixa Botanicals

Bixa Botanicals is a modern, plant-based wellness brand rooted in Ayurveda and backed by science.We focus on single-ingredient, high-quality herbs designed for

daily consistency and long-term wellness

.At Bixa, customer trust is built through

clarity, education, and expert guidance

--not exaggerated claims.

Role Overview

We are looking for a

qualified Ayurvedic Doctor (1-2 years experience)

to join Bixa Botanicals as a

Customer Experience Executive

.

This role sits at the intersection of

Ayurvedic expertise, customer service, and wellness education

.You will be the expert voice of Bixa--supporting customers across platforms, offering

free doctor consultations

, proactively engaging with customers post-purchase, and ensuring that customer feedback meaningfully informs product and communication improvements.

Key Responsibilities

1. Free Doctor Consultations (Daily - Core Responsibility)

Provide

free Ayurvedic consultations

to Bixa customers for a minimum of

2-3 hours daily

Guide customers on: Product suitability and usage Consumption routines and consistency General lifestyle and wellness practices (Ayurveda-aligned) Ensure consultations remain: Ethical and compliant Non-diagnostic and non-prescriptive (unless brand-approved) Help customers set

realistic expectations

around timelines and outcomes Build trust through calm, empathetic, and expert-led conversations

2. Customer Support & Query Resolution

Handle customer queries across

WhatsApp, email, website chat, and phone calls

Address questions related to: Product usage and consumption Dosage guidance and routines Expected benefits and realistic timelines Safety, compatibility, and general wellness guidance Support customers in making informed product choices (educational, not sales-driven)

3. Proactive Customer Outreach & Feedback Calls

Conduct

routine outbound calls

to customers post-purchase to: Collect product feedback Address concerns related to consumption or routine integration Clarify doubts early to prevent dissatisfaction Identify early signs of confusion or drop-off and proactively intervene Document insights and share recurring patterns with internal teams

4. Customer Reviews & Feedback Management

Monitor customer reviews across

website, marketplaces, and social platforms

Identify recurring themes related to: Product experience Taste, absorption, or usability Packaging or delivery Expectation mismatches Escalate product-related concerns to relevant teams (Quality, Sourcing, Operations, Marketing) Assist in drafting

expert-led, compliant responses

to customer reviews

5. D2C Platform & Order Support

Coordinate with internal teams to resolve: Order delays Replacements and refunds Platform-related issues Ensure timely responses and smooth resolution across all customer touchpoints Maintain high service quality and response-time SLAs

6. Product Listings & Knowledge Support

Support product listings on

Shopify, Amazon, and other marketplaces

Assist with: FAQs and usage instructions Benefit explanations and safety notes Improving clarity and accuracy of product communication Use customer insights to help refine listings and educational content

Qualifications & Experience

Mandatory

BAMS or equivalent qualification in Ayurveda 1-2 years of clinical or wellness-related experience Comfortable conducting consultations over phone / digital platforms Strong communication skills in

English and Hindi

(additional languages are a plus)

Preferred

Experience in D2C, wellness, nutrition, or herbal brands Familiarity with customer support tools (WhatsApp, email, CRM systems) Interest in preventive, lifestyle-led, plant-based wellness
Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person