Job Description

Duration: 6 months
Location: Pune, Indore
Timings: Full Time (As per company timings)
Notice Period: (Immediate Joiner - Only)
Experience: 8-10 Years
Shift : Rotational Shift (Monthly)

• Provide technical support to Business and enterprise-level customers using AWS services, addressing issues and queries in accordance with SLAs.

• Troubleshoot and resolve complex technical issues related to AWS infrastructure and applications.

• Work closely with Global AWS Support teams and in-country AWS teams within a follow-the-sun support model.

• Manage support tickets efficiently and escalate to Tier 2 as required.

• Produce and maintain technical and process documentation, including incidents, resolutions, and best practices.

• Continuously enhance your skills in AWS technologies and contribute to team knowledge sharing.

Requirements

• AWS Certification: AWS Certified Solutions Architect or AWS Certified SysOps Administrator.

• Minimum 8+ years of hands-on AWS experience.

• Minimum 6+ years in Technical Support or System Administration roles.

• Hands-on experience with EC2, S3, IAM, VPC, CloudWatch, RDS, Lambda, CloudFormation, ELB, and Route 53.

• Knowledge in Networking, Security, Databases, Operating Systems, Storage, and Web Server technologies.

• Familiarity with cloud computing and infrastructure.

• Excellent written communication and interpersonal skills.

• Strong analytical and problem-solving abilities.

• Customer-focused mindset.

Good-to-have skills

• AWS Professional Certification.

• Experience with ticket management and knowledge base tools.

• Exposure to global support operations and follow-the-sun support models.

• Continuous improvement mindset and willingness to mentor peers

• Aws support L2 and L3 support experience, 8+ yrs

• Experience in networking

• AWS certification is also required for a 24x7 rotational shift in Indore or Pune

Benefits

• Work in a global, dynamic environment supporting AWS services and enterprise customers.

• Opportunity to deepen your expertise in cloud infrastructure, networking, and AWS services.

• Engage in problem-solving on complex technical challenges, enhancing your troubleshooting and analytical skills.

• Be part of a high-impact team that supports growth and success for a leading global AWS partner.

• Continuous learning opportunities through exposure to cutting-edge AWS technologies and certification paths.

Skills Required