Aws Support Engineer

Year    Pune, Maharashtra, India

Job Description

Duration: 6 months
Location: Pune, Indore
Timings: Full Time (As per company timings)
Notice Period: (Immediate Joiner - Only)
Experience: 8-10 Years
Shift : Rotational Shift (Monthly)

  • Provide technical support to Business and enterprise-level customers using AWS services, addressing issues and queries in accordance with SLAs.
  • Troubleshoot and resolve complex technical issues related to AWS infrastructure and applications.
  • Work closely with Global AWS Support teams and in-country AWS teams within a follow-the-sun support model.
  • Manage support tickets efficiently and escalate to Tier 2 as required.
  • Produce and maintain technical and process documentation, including incidents, resolutions, and best practices.
  • Continuously enhance your skills in AWS technologies and contribute to team knowledge sharing.
Requirements
  • AWS Certification: AWS Certified Solutions Architect or AWS Certified SysOps Administrator.
  • Minimum 8+ years of hands-on AWS experience.
  • Minimum 6+ years in Technical Support or System Administration roles.
  • Hands-on experience with EC2, S3, IAM, VPC, CloudWatch, RDS, Lambda, CloudFormation, ELB, and Route 53.
  • Knowledge in Networking, Security, Databases, Operating Systems, Storage, and Web Server technologies.
  • Familiarity with cloud computing and infrastructure.
  • Excellent written communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Customer-focused mindset.
Good-to-have skills
  • AWS Professional Certification.
  • Experience with ticket management and knowledge base tools.
  • Exposure to global support operations and follow-the-sun support models.
  • Continuous improvement mindset and willingness to mentor peers
  • Aws support L2 and L3 support experience, 8+ yrs
  • Experience in networking
  • AWS certification is also required for a 24x7 rotational shift in Indore or Pune
Benefits
  • Work in a global, dynamic environment supporting AWS services and enterprise customers.
  • Opportunity to deepen your expertise in cloud infrastructure, networking, and AWS services.
  • Engage in problem-solving on complex technical challenges, enhancing your troubleshooting and analytical skills.
  • Be part of a high-impact team that supports growth and success for a leading global AWS partner.
  • Continuous learning opportunities through exposure to cutting-edge AWS technologies and certification paths.

Skills Required

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Job Detail

  • Job Id
    JD5036117
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Pune, Maharashtra, India
  • Education
    Not mentioned
  • Experience
    Year