Job Description

Key Responsibilities




Lead the end to end technical delivery of contact center modernization projects using AWS Connect


Collaborate with architects product owners and business stakeholders to define technical requirements and implementation plans


Design and develop custom contact flows IVR systems and integrations with CRMs and third party platforms


Guide the development team in implementing AWS services such as Lambda Lex Polly S3 DynamoDB and CloudWatch


Ensure high availability scalability and security of the contact center infrastructure


Conduct code reviews, enforce best practices, and mentor junior developers.


Troubleshoot and resolve technical issues across the contact center ecosystem


Stay current with AWS innovations and recommend improvements to enhance customer experience




Required Qualifications




Bachelors degree in Computer Science, Engineering, or related field


6 plus years of experience in software development and cloud technologies


2 plus years of hands on experience with Amazon Connect and AWS services


Strong understanding of contact center technologies including IVR CTI call routing, and real time analytics


Experience with RESTful APIs microservices, and serverless architecture.


Proficiency in programming languages such as Python Node.js or Java


Excellent problem solving, communication, and leadership skills.





Preferred Qualifications




AWS Certified Developer or Solutions Architect.


Experience with CRM platforms (e.g., Salesforce, ServiceNow) and their integration with Amazon Connect.


Familiarity with DevOps tools and CI and CD pipelines.


Exposure to AI and ML capabilities for enhancing customer interactions.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.


Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.


Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.