Job Description

Title: Developer (Amazon Connect Engineer)


Responsibilities:


Must have 5+ years of strong Fully hands-on with Amazon Connect


Deep understanding of contact center workflows and integrations


Proven experience in similar implementations Capable of leading technical design and guiding the engineering team


Experience in enterprise-scale contact center transformation projects


Proficiency in creating REST Apis using API Gateway and NoSQL databases like DynamoDB


Must have knowledge of LLM and Gen AI Models (AWS Bedrock)


Experience working with Terraform and Cloud Formation for deployment


Excellent troubleshooting and problem-solving skills.


Proven experience in application support.


Experience working with Entity framework.


Strong communication skills and ability to work with various stakeholders.


Ability to document requirements and implement solutions effectively.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.