Job Description

Key Responsibilities:
Leadership & Strategy

• Develop and implement a scalable payroll operating model that supports service delivery to a diverse set of nonprofit clients.
• Establish and monitor key performance indicators (KPIs) for payroll accuracy, timeliness, compliance, and client satisfaction.
• Identify and lead initiatives to improve operational efficiency, automation, and quality control across the payroll function.

Operational Oversight

• Oversee end-to-end payroll processing for multiple clients across various pay cycles (biweekly, semi-monthly, monthly).
• Ensure compliance with all federal, state, and local payroll laws, including wage and hour rules, tax filings, garnishments, and benefits reporting.
• Manage the implementation, configuration, and optimization of payroll platforms (e.g., ADP, Paylocity, UKG, etc.).
• Maintain robust internal controls and ensure audit readiness for all client payroll processes.

Team Development

• Lead, coach, and support a team of payroll professionals and team leads, fostering a culture of accountability and continuous learning.
• Oversee training, performance management, and professional development within the payroll team.

Client Management

• Act as the senior point of contact for client payroll questions, escalations, and complex compliance matters.
• Partner with client HR and finance teams to ensure seamless integration between payroll and other functions.
• Deliver proactive insights and reporting to clients on payroll trends, issues, and improvement opportunities.

Requirements:
Education:

• Bachelor's degree in Accounting, Finance, Human Resources, or a related field required; Master's preferred.
• Certified Payroll Professional (CPP) designation strongly preferred.

Experience:

• 10+ years of progressive experience in payroll operations, with at least 5 years in a leadership role, large team management.
• Experience managing multi-state payroll operations in a complex or multi-client environment (e.g., BPO, consulting, PEO).
• Knowledge of nonprofit payroll requirements, including grant-funded allocations, union agreements, and labor law compliance.
• Core US payroll experience - end to end management

Skills:

• Strong technical expertise in payroll platforms and systems (e.g., ADP, Paylocity, UKG).
• Excellent understanding of payroll compliance, tax regulations, and audit standards.
• Exceptional communication, problem-solving, and stakeholder management skills.
• Ability to drive operational change, develop high-performing teams, and deliver exceptional client service.
• Excellent English communication (Will interact with US teams as well)

MANDATE POINTERS

• Mode of Work: WFH, required to travel office once in a quarter for a week on his own cost.
• Expertise in handling MULTIPLE ENTITIES