Job Description

Join us as a "AVP TPSP SDM" at The candidate is expected to work in a high intensity, results oriented team environment as part of the Markets Service Management team in Mumbai, which is virtual extension of Global Service Management team in London. The candidate will be responsible for supporting Lead Service managers with oversight of delivery of their Third-Party Service Provider (TPSP) services. The candidate is expected to interact closely with counterparts in other regions and senior stakeholders and drive continuous improvement of BBPLC's Third Party Risk Management, enabling more effective and proactive management of risk.


You may be assessed on the key critical skills relevant for success in role, such as experience with AVP TPSP SDM, as well as job-specific skillsets. Third Party Service Risk Management, good eye for detail and an ability to liaise with the Senior Business Managers and teams to ensure the timely and accurate delivery. This role provides the opportunity to make a strong immediate contribution for applicants who are proactive, tenacious, and eager to start.

Basic/ Essential Qualifications:

Support Global Markets Lead Service Managers with the day-to-day oversight of the delivery of their Third-Party Service Provider (TPSP) services. Ensure that TPSP services are fully set up in Process Unity, the Procurement system, for Service Delivery Management. Analyse TPSP service MI, prepare materials for and support Lead Service Managers with conducting TPSP service reviews. Support the Lead Service Manager with the management of TPSP service incidents. Identify continuous improvement opportunities for TPSP services, based on findings in contract review, and host continuous improvement sessions with the Lead Service Manager and TPSP. Document areas of improvement on a Continuous Improvement Plan. Provide assurance of TPSP-operated controls by evaluating control assessments against agreed controls assurance plans. Produce and maintain evidence materials in Process Unity for service management activities required by the TPSP Service Delivery Management Standard. Manage changes to TPSP contracts through the change governance process. Maintain TPSP service knowledge documentation. Track assets and IP made available to TPSPs and agree inventory regularly. Report software usage to Supplier Manager for licence management purposes. Drive continuous improvement of BBPLC's Third Party Risk Management, enabling more effective and proactive management of risk.

Desirable skillsets/ good to have:

Demonstrated analytical skills Expertise at MS Office applications like Excel, PowerPoint and Word Understanding of financial markets and products Excellent communication skills (verbal/written) Strong interpersonal, communication and presentation skills, with a willingness to learn and challenge Experience in service management / risk management / governance Good communication skills, consultative business partnering approach with a collaborative style Attention to detail, strong analytical skills, comfort with influencing peers and stakeholders Leadership experience with ability to demonstrate where to manage to outcomes without direct line accountability MBA or Master's Degree in Finance preferred experience in consulting, strategy or business management roles Experience of working with Third Party Service Providers in the financial industry Experience working in Procurement / understanding of Third Party risk Understanding of policies operating for effective Third Party management Experience of regulatory compliance, preferably in the financial services sector

This role will be based out of Candor TechSpace, Noida.

Purpose of the role

To manage and implement the service management framework for internal service provision including management of contractual documentation, service change governance and performance reporting, collaborating with business stakeholders and facilitating a consistent and efficient approach across all global Service Management offices.

Accountabilities

Management, oversight and implementation of the service management framework for internal service provision. Collaboration with teams across the bank to ensure adherence internal service management processes. Management of internal service change governance processes including oversight and maintenance of contractual agreements for internal service provisioning and oversight of BX hierarchy alignment. Development of reports and insights on internal service management performance and communicate findings to internal senior stakeholders. Participation in projects and initiatives to improve internal service management efficiency and effectiveness. Identification of areas for improvement to continually evolve internal service management through process improvement and automation, and work with business stakeholders to implement changes.

Analyst Expectations

To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.