Job Description

Role Title :AVP, Supplier Management Monitoring QA - L10
Company Overview : Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
Synchrony celebrates ~52% Women Talent
We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.
Our Way of Working:
We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, or at the office premise. Occasionally you may be required to commute to the office for in person engagement activities, business or team meetings, training and culture events.
Organizational Overview :
Role will be part of the Synchrony India Finance team under the Source to Pay team, which is responsible for managing the full cycle of supplier activity, including supplier risk management.
Role Summary / Purpose :
The Supplier Monitoring & Quality Assurance Manager has responsibility for assuring that the technology tools, people and processes that support performance monitoring of Synchrony suppliers are operating in accordance with program guidelines so that areas of concern are promptly identified and escalated as appropriate. This role will work with functional supplier management and Quality Assurance (QA) personnel to resolve key concerns about those suppliers. The role will have to access, compile, and analyze information from Synchrony's Source to Pay platform (Coupa). Reporting and analysis are used to monitor overall program performance and identify areas that require intervention by Supplier Management Program leadership.
Key Responsibility:
Master a deep understanding of the underlying purpose of Supplier Monitoring requirements in managing Supplier performance and mitigating the risk of outsourcing services.
Support functional supplier managers in understanding Program expectations for Supplier Monitoring, including documentation and evidence. Drive accountability with functional supplier managers to assure timely and accurate completion of assigned monitoring activities. Participate in training/education/communication opportunities, including Supplier Manager Certification, Quarterly Supplier Management Forums, Monthly Newsletters, Open Office Hours and ad-hoc sessions as necessary.
Suggest continuous improvements to monitoring activities to ensure they are effective, meaningful and performed efficiently.
Understand how and why monitoring activities are assigned to each supplier based on risk characteristics and category of service.
Monitor ongoing supplier management activities in Coupa by reviewing analytical and control reports to assess whether the system is working as intended. As problems are identified, identify root cause, determine actions needed to address and minimize adverse impact to users.
Oversee the monitoring activity triggering process. Work with supplier management program stakeholders to resolve requests to modify monitoring activity assignments.
Review, on a test basis, work performed by functional quality assurance personnel to verify that Supplier Managers have completed assigned monitoring activities. Coach new personnel on testing and reporting procedures. Escalate situations where quality assurance and the underlying monitoring is missing or incorrect.
Cross train with Supplier Evaluation team member to provide backup for vacations and staffing changes.
Maintain process documentation including Standard Operating Procedure, Reports, and Training/Job Aids
Support Regulatory, Audit, and other requests for data and documentation, participate in examinations/audits as necessary
Develop and present periodic reports to Senior Management, including risk trends that can be obtained from monitoring activities
Demonstrate deep, up-to-date knowledge of regulatory compliance of the financial services sector
Execute other duties as assigned
Required Skills / Knowledge :
Experience with risk management concepts, including supplier management and monitoring
Experience with Coupa and its related modules (example: Core, Coupa Risk Assessments, etc.)
Strong facilitation and problem solving
Proficient in Excel including pivot tables and complex conditional formulas
Direct experience providing business requirements and performing user acceptance testing
Strong Communication skills, including ability to communicate to all levels of the organization verbally, in writing and through PowerPoint presentations.
Goal-oriented and must be self-motivated and able to work undirected
5+ years financial services industry experience with a bachelor's degree; in lieu of a bachelor's degree 7+ years financial services industry experience
3+ years of previous process management/leadership experience
Desired Skills / Knowledge :
Direct experience at a Bank, Financial Institution, or major supplier to Financial Services industry
Experience with Supplier Management and Supplier Management business tools preferably within financial services industry.
Demonstrated experience influencing and working effectively with senior management and peers to launch new processes or improve existing
Demonstrated ability to solve open-ended problems with minimal direction from initial idea through full implementation
Intelligence gathering background, preferably of suppliers supporting financial industry
Project management experience driving project execution through planning, tracking, reporting, and control
Direct experience providing business requirements and performing user acceptance testing
Strong analytical, risk management, and problem-solving skills with ability to summarize data, identify trends, evaluate risk/opportunities and innovate
Demonstrated independent strategic thinking
Self-motivated, strong sense of urgency, ability to energize others to act
Excellent organization, prioritization, and detail-oriented skills
Customer service mindset. Team player and proven ability to work cross functionally as well as within own function
Experience defining technical requirements
Demonstrated success in managing time and achieving stretch goals in a varied and high pressure work environment
Eligibility Criteria:
Bachelor's degree with 5+ years of experience in procurement, supplier risk management or supplier management or in lieu of a degree 7years' of experience in procurement, supplier risk management or supplier management.
Work Timings: Core hours of 8:00AM to 11:30AM EST. Flexible on balance of shift.
Internal Applicants :
Understand the criteria or mandatory skills required for the role before applying
Inform your manager and HRM before applying for any role on Workday
Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
Must not be any corrective action plan (First Formal/Final Formal,LPP)
L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
L8+ Employees can apply
Grade / Level : 10
Job Family Group: Sourcing