Job Description

About MUFG Global Service (MGS)
MUFG Bank, Ltd. is Japan's premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank's parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world's leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.The Group aims to be the world's most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG's shares trade on the Tokyo, Nagoya, and New York stock exchanges.For more informat

About Us:
MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFGs shares trade on the Tokyo, Nagoya, and New York stock exchanges.
MUFG Global Service Private Limited:
Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas, EMEA and Asia Pacific.
About the Role:
Position Title: AVP- Operations- Talent, Learning & Culture
Corporate Title: AVP- HR Operations
Location: MGS - Bengaluru
Job Profile
Position details:
The AVP- Operations for Talent, Learning and Culture will execute and manage day-to day operations of the various initiatives of global TL&C team with precision and efficiency, responsibility in implementing new processes, tracking learning program delivery management , coordinating with global teams and ensuring timely delivery of initiatives, Acts as go to expert for translating the strategy into seamless execution and measurable outcomes.
Roles and Responsibilities:

• Manage L&D processes including online registration, course feedback, and analytics reporting.
• Contribute to various L&D projects and initiatives.
• Collaborate with business stakeholders to design, build, and launch high-quality online learning.
• Support the design, development, delivery, and measurement of L&D solutions.
• Lead or participate in learning project teams to build partnerships among HR, LOB, and SMEs.
• Assist in creating and developing various learning programs and training experiences.
• Align L&D solutions with the priorities of targeted LOBs or focus areas (HR, regulatory / compliance, skills, and capabilities).
• Develop and deliver the right curriculum for assigned focus areas.
• Design and manage strategic talent development and learning initiatives (e.g., foundational skills, high potential development, mentoring).
• Partner with L&D team members to build and execute learning programs and initiatives.
• Manage stakeholder and vendor relationships to continuously improve employee learning experience.
• Collaborate with compliance, regulatory, and other functions for needs assessment activities.
• Create development plans to support LOB needs.
• Identify insights and trends to optimize training processes.
• Support project management efforts including logistics and calendar management.
• Compile and respond to inquiries about training content and data.
• Explore and employ the latest technologies, methodologies, and industry best practices to enhance online learning experiences.
• Work with course owners, regulatory leads, and LOBs to identify required training needs.
• Collect and analyze feedback on continuous learning activities to assess program effectiveness.
• Identify and resolve LMS platform issues (LEAP).
• Collaborate with HRBPs, Shared Services, and business colleagues to ensure successful completion of the required learning programs.
• Support the delivery of assigned topics via LMS (LEAP) and in-person learning interventions.
• Contribute to cultivating and promoting a culture that reinforces the bank's vision, purpose, and core values.
• Support the implementation of initiatives designed to drive employee engagement and advocacy by managing key project deliverables and monitoring milestones.
• Support employee engagement initiatives across multiple lines of business in partnership with employee networks to ensure a consistent employee experience.
• Partner with vendors and internal stakeholders to support the implementation of feedback initiatives such as pulse/engagement surveys, employee lifecycle surveys, etc.
• Assist with the analysis of employee feedback reporting.
• Review, analyze, and track key performance indicators to help identify progress made as a result of employee feedback received.
• Track and analyze the impact of employee engagement programs.
• Support new-hire orientation and other onboarding programming by maintaining onboarding communications and reference guides in partnership with the new-hire onboarding team.
• Coordinate engagement recognition and reward programs.
• Assist the Global L&D team with scheduling, email communications, and logistics.
• Collaborate on the implementation of talent management programs, including succession / contingency planning, promotions, individual development planning (IDPs), talent review, performance management, and workforce planning initiatives.
• Participate in the collection and quantitative analysis of talent-related data to identify trends and make recommendations for improvement based on internal and external data and benchmarks.
• Create and maintain talent management documentation and reports.
• Participate in implementing talent development initiatives with a focus on internal mobility and career development.
• Create, update, and maintain communications, guides, resources, and intranet as they relate to promotions and talent.
• Manage logistics, including setting appointments and facilitating meetings.

Job Requirements:
Education:

• Bachelors degree or equivalent work experience (10-12 Years)

Work Experience:

• Experience within a large, highly matrixed organization in operational aspects of Learning and culture
• Proven ability to develop and execute operational effectiveness in learning operations, organizational feedback via surveys and new employee onboarding
• Knowledge of and demonstrated experience designing, analyzing, and modeling business processes, methodologies, and / or toolkits
• Strong written and verbal communication skills
• Collaboration and teamwork
• Ability to work effectively across cultures and in a global environment
• Demonstrated, hands-on experience creating and evaluating comprehensive processes in a regulatory environment

Functional Skills:

• Familiar with enterprise LMS platforms (Workday Learning, Cornerstone, SuccessFactors)
• Experience with assessments, survey and coaching tools (Glint, Survey Monkey, Korn Ferry, 360 feedback, pulse surveys)
• MS Excel, PowerPoint, Visio, SharePoint skills
• Working knowledge of typical process reengineering tools and software

Personal Requirements:

• Objective, open-minded, and inquisitive
• Future-focused and energized new opportunities
• Passionate about continuous learning and improvement
• Proactive and results-driven, with a strong sense of ownership and accountability
• Analytical and strategic thinker, with strong problem-solving skills
• Adaptable and resilient
• Comfortable navigating ambiguity and calm under pressure
• Resourcefulness to identify alternate paths and options for achieving results
• Strong decision-making skills and the ability to demonstrate sound judgement
• Demonstrate excellent attention to detail and accuracy
• Excellent organizational skills
• Flexibility to work well independently as well as with others
• Orientation toward simplifying processes and adopting a design thinking approach
• Optimistic and highly motivated

Equal Opportunity Employer:
The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, color, national origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation, genetic information, or any other protected status of an individual or that individual's associates or relatives, or any other classification protected by the applicable laws.