Job Description

Job ID: 36028


Location: Bangalore, IN


Area of interest: Operations


Job type: Regular Employee


Work style: Office Working


Opening date: 4 Aug 2025

Job Summary

The CIB Coverage COO team works with the CIB Coverage department to maximize the performance of the CIB Coverage business, partnering with the functions and geographies. The Coverage COO Conduct and Control team focuses on aspects of business risk management with particular emphasis on (i) Conduct and Culture (ii) Non-financial risk management and (iii) Governance. This is executed through activities like leading the Coverage Non-financial risk committee (NFRC), Group Conduct forum and working with the functions to ensure effective risk governance, building the foundations for future growth. As such the AVP, Non-Financial Risk & Control, Coverage COO will: Lead the monthly discussions with Group and Cluster Risk and Control Heads to prepare the monthly CIB Coverage non-financial risk (NFR) profile pack. Identify, assess, monitor and report non-financial risk metrics for the risk profile pack and key reports for CIB Coverage, at both Group and Cluster level. Implement risk management frameworks and ensure adherence to regulatory and internal risk policies. Develop and maintain risk registers and ensure timely escalation of risk issues. Lead the preparation and presentation of key non-financial risk packs to senior management, highlighting significant risks, trends, and mitigation strategies. Provide clear, succinct and high-quality MI packs and brief notes for circulation of key reports for senior management. In-charge of Group Complaints related change/strategic initiatives like system (GEMS/Service bench) enhancements/changes, Complaints dashboard uplifts and Complaints process trainings. Support the Group process owner (GPO) responsibilities related to Group Coverage owned processes, including reviewing control exceptions, Risk and Control self-assessments, Risk register updates and etc. Review and assess as first line of Group Risk and Compliance standards including Fraud, Anti-bribery & Corruption and Gifts and Entertainment. Supervise a junior member of the team and act as a reviewer of their deliverables and responsibilities.

Key Responsibilities

Coverage Non-financial risk and control

Lead, plan and set up the monthly discussions with Group and Cluster Risk and Control Heads to prepare the monthly CIB Coverage non-financial risk (NFR) profile pack. Support the implementation and monitoring of the Operational Risk Type Framework (ORTF) and Enterprise Risk Management Framework (ERMF) within the business. Assist with Risk Control Self-assessment of Group Coverage processes, issue tracking and control remediation across markets. Support the end-to-end lifecycle of control testing, thematic reviews and root cause analysis. Analyse and report on non-financial risk metrics (Op risk events/losses, elevated risks and controls from M7) for the risk profile pack and key reports for CIB Coverage, at both Group and Cluster level. Present and discuss trends and details of risk events with Conduct and Control management team. Act as main point of contact for all Coverage-related non-financial risk (including Conduct) risk and control issues. Perform risk analysis, MI analytics for NFR risk reporting at Group level and provide a consistent set of NFR reports/metrics to Clusters/Countries.

Coverage Governance and Stakeholder management

Support Coverage NFRC secretariat duties in pack preparation and production. Prepare and maintain regular Risk, Control and governance reports and packs for Group Coverage COO risk forums and committees. Provide clear, succinct and high-quality MI packs and brief notes for circulation of key reports for senior management. Produce and design high quality packs with detailed commentaries and visuals/dashboards Coverage business Heads and COO. Awareness and understanding of the Enterprise risk management framework and good understanding of Operational risk framework. Awareness of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role. Consult with stakeholders (Group NFR and CIB COO Conduct lead) to define standard reporting requirements and implement changes and enhancements to ensure robust reporting NFR MI and reports.
Act as a liaison between the Coverage COO team and other business units, ensuring effective communication and coordination on risk and control matters. Build and maintain strong relationships with key stakeholders, including senior management, regulatory bodies, and external auditors. Act as a liaison between the Coverage COO team and other business units, ensuring effective communication and coordination on risk and control matters.

Risk Management

Support GPOs in the design, implementation, and monitoring of effectiveness of risk and control frameworks to mitigate identified risks. Support the Group process owner (GPO) responsibilities as Record Maker (in M7) related to Group Coverage owned processes, including reviewing control exceptions, Risk and Control self-assessments, Risk register updates and etc. Identify, assess, monitor, and report non-financial risk metrics (Op risk events/losses, elevated risks and controls from M7) for the risk profile pack and key reports for CIB Coverage, at both Group and Cluster level. Provide risk assessment of non-financial risk management policies, standards etc. to ensure the business is aligned to both internal, external/regulatory requirements and industry best practices. Review the Conduct pack as a checker and escalate material risk/issues to onshore team, if any. Collaborate with internal audit and compliance teams to address control deficiencies and implement corrective actions. Provide training materials and guidance to staff on risk management policies and procedures. Ensure that all team members are aware of and adhere to the latest policies and procedures. Update procedures and DOI related to non-financial risk management Group activities

Process Improvement and Automation of Non-financial risk analytics

Own the data quality assurance process in M7 for Coverage through adoption of proper data hygiene efforts, potentially leading to services operations-certified data delivery. Identify opportunities to streamline and automate usage of M7 data for the purposes of pack production. Stay updated with industry trends and regulatory changes related to non-financial risk management. Lead initiatives to enhance the efficiency and effectiveness of the risk and control processes within the Coverage COO team. Act as a reviewer/checker for NFR (including Conduct) reports and packs. Ensure that M7 system correctly reflects the risks and controls, including making periodic updates to data following annual RCSA or ad hoc changes. Ensure COO team, process and risk framework owners have the adequate support to provide approvals in M7. Ensure the elevated risks, issues & events along with action plans and target date are updated in M7 in a timely manner as per the policy. Ensure best in class delivery and data management, data monitoring and report. Present and discuss trends and details of risk events with Conduct and Control management team.

Team Supervision and Development

Supervise junior member of the team, providing guidance, support, and mentorship. Ensure that team member(s) are adequately trained and developed to perform their roles effectively. Provide constructive feedback to team member(s). Foster a collaborative and supportive team environment that encourages continuous learning and improvement.

Key stakeholders

Coverage Conduct and Control COO MT Second line stakeholders, including Conduct Financial Crime Compliance and Operational Risk CIB Conduct Head & CIB Conduct Leads Global Business Services - Group Process Owner Support teams Risk & Control Heads Global Process Owner Delegates

Other Responsibilities

Embed Here for good and Group's brand and values in Group Client Coverage COO team. Perform other responsibilities assigned under Group, Business or Functional policies and procedures.

Qualifications

Degree in Banking/Finance, Mathematics, statistics or Computing 7+ years of relevant work experience in banking and financial services Technical expertise and working experience preferably in Conduct Risk/Financial Crime and Compliance /Operational Risk /Anti-Money Laundering/Audit. Strong data management and reporting skills to develop automated tools for reporting. Strong knowledge of financial markets, Coverage, Credit business controls and conduct. Excellent excel skills with proven experience managing large data sets and performing analysis. Good communication skills to share and present dashboards with global services teams and leadership. Strong in pack production for senior management Strong analytical skills and attention to details. Excellent problem-solving abilities and judgment. Good understanding of banking products / operations. Highly effective verbal and written English communication skills.

Skills and Experience

Attention to detail High motivation and dedication to work Proven ability to work within a team environment and manage a team to deliver business outcomes Strong analytical and problem-solving skills and ownership of issues Ability to make good/sound decisions and use independent judgment Time management, negotiation and influencing skills Ability to ask pertinent questions in order to elicit information from stakeholders

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
www.sc.com/careers