Job Description

: Role Title: AVP, Litigation Support (L11)





Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry\xe2\x80\x99s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #5 among India\xe2\x80\x99s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place to Work India. We have been ranked Top 5 among India\xe2\x80\x99s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India\xe2\x80\x99s Best Workplaces for Women in 2022.
• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance

and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore. Organizational Overview : This is part of the Legal team working with the Chief Litigation Counsel, VP Manager of Litigation Support, and part of a team of AVPs who support Litigation. Role Summary/Purpose: Provide support to Synchrony\xe2\x80\x99s litigation team including all aspects of case handling in connection with lawsuits, regulatory inquiries, arbitration matters, threatened litigation, certain escalated customer complaints, and complex subpoenas. Duties include factual research, case status tracking, case management, and working with internal and outside defense counsel to resolve cases timely and cost effectively. Synchrony\xe2\x80\x99s litigation portfolio generally consists of individual consumer (cardholder) lawsuits with allegations involving credit and operational practices. This position requires an understanding of the lifecycle for all accounts, across all platforms, and familiarity with Synchrony\xe2\x80\x99s systems of record to conduct account-level research. In addition, this position requires coordination with all levels and functions across the business to obtain and synthesize the necessary information and documentation. Key Responsibilities:

• Research allegations and formulate a preliminary analysis regarding the merits of the claim and potential exposure.
• Identify and obtain relevant documentation to substantiate defense of claims.
• Evaluate claims and exposure to determine strategic recommendation.
• Identify and, if appropriate, present to a cross-functional team, key process issues and case trends that may require escalation and improvement.
• Review affidavits or declarations to support motions, claims and/or discovery responses.
• Evaluate claims to determine whether any third parties might be liable or could contribute toward a resolution. If so, act as a liaison with supplier manager or client relationship manager to seek indemnification or contribution (if appropriate).
• Participate in the review, analysis and response to discovery.
• Ensure Synchrony\xe2\x80\x99s compliance with terms of settlement agreements with respect to relevant account(s) at issue upon resolution of litigation.
• Perform other duties and/or special projects as assigned.

Required Skills/Knowledge:

• Strong knowledge of Synchrony\xe2\x80\x99s overall business operations.
• Experience with Fiserv (formerly First Data) including knowledge of its processes and the ability to perform routine functions including information gathering.
• Experience directly investigating, reviewing, researching and/or analyzing cardholder inquires.

Desired Characteristics:

• Proficient in Debt Manager (DM10).
• Experience in Image to Request (I2R), ACQA, SHERLOCK and WAUSAU, Content Navigator, Vision Plus.
• Experience in a legal environment (law firm or in-house legal department) or familiarity with litigation.
• Excellent oral and written communication skills.
• Excellent time management skills and ability to work autonomously.
• Ability to manage multiple cases/projects simultaneously and deliver on demanding deadlines with minimal supervision.
• Ability to exercise good judgment in prioritizing responsibilities and duties.
• Unquestioned integrity, ability to maintain confidentiality, and high ethical standards.
• Strong teamwork and interpersonal skills with ability to interface with cross-functional teams.

Eligibility Criteria: Bachelor\xe2\x80\x99s degree with 7+ years of Synchrony experience of or in lieu of degree, 9+years of Synchrony experience. Work Timings: Flexible For Internal Applicants:

• For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying.
• Inform your Manager or HRM before applying for any role on Workday.
• Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, PIP)
• L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• Level 9+ employees are eligible to apply

Grade/Level: 11 Job Family Group: Legal