Job Description

Role Title: AVP, Lead Analyst Reward IT (L10)
Company Overview:
COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industrys most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
We have recently been ranked #2 among Indias Best Companies to Work for by Great Place to Work. We were among the Top 50 Indias Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.
We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles
Organizational Overview :
Synchronys Technology SPA team is an amalgamation of 4 sub verticals, SM (Supplier Management), CSS (Client Systems & Support) , OOA (Office of Agile) & SR (Strategic Relationships). Supplier Management & Strategic Relationship teams have the mission to maintain a right-sized, healthy, and dynamic portfolio of suppliers with the breadth and depth of capabilities to power Synchrony products and services while maintaining compliance with our Supplier Management program and reduce the 3rd party outsourcing risk. The Office of Agile(OOA) endeavors to support the enterprise-wide adoption and adherence to Lean-Agile principles through the promotion of progressive thinking, tools, and techniques. In addition, the Office of Agile strives to define organizational guidelines which identify, prioritize, align and successfully execute the strategic directives of senior leadership. The Client Systems Support (CSS) team delivers multi-platform configuration solutions to drive functionality behind many core processes across Synchronys credit and pay later products including loyalty programs and campaigns, cardholder pricing and billing, promotional financing, merchant processing, billing statement content, cardholder letters, and plastics.
Role Summary/Purpose:
The AVP, Lead Analyst Reward IT is responsible for the wing-to-wing process management and operational execution of assigned Synchrony Financial Client Loyalty programs.
Key Responsibilities:
Design and build loyalty strategies, programs and statement messaging to support client requirements.
Set-up Loyalty program operational rules in conjunction with the Synchrony Client Systems Services (CSS) team and/or vendor personnel
In conjunction with the Synchrony IT Testing Team, test ongoing Loyalty programs and Loyalty promotional offers prior to live implementation
Monitor loyalty promotions in production and provide the CSS Parameter Review Board with validation results
Learn existing and newly developed capabilities of the various Synchrony Loyalty platforms.
Utilize Data Warehouse and Fiserv to provide Reward program reporting for internal and external customers
Monitor and audit key Reward process control points to ensure high quality run operations; initiate corrective action as directed
Required Skills/Knowledge:
Bachelors degree and minimum of 4+ years of IT experience or, in lieu of degree, minimum of 6+ years of IT experience
Minimum 3 years of experience working in the credit card or payments industry
Minimum of 2 years of hands on experience with Fiserv systems
Desired Skills/Knowledge:
Fiserv system experience including DMM, Rules, TLR, PLP, IDP and AFP.
Hands on experience with Fiserv Rewards systems or other credit card loyalty programs
Credit card Loyalty programs experience
Proven experience effectively interfacing with cross-functional teams
Strong project management skills
Strong Quality orientation/skill set
Strong client orientation
Strong problem-solving skills
High level of initiative
Eligibility Criteria:
Bachelors degree and minimum of 4+ years of IT experience or, in lieu of degree, minimum of 6+ years of IT experience
Work Timings: 8am to 5pm EST
(WORK TIMINGS: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.)
For Internal Applicants:
Understand the criteria or mandatory skills required for the role, before applying
Inform your manager and HRM before applying for any role on Workday
Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
Must not be any corrective action plan (First Formal/Final Formal, PIP)
L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
L08+ Employees can apply
Grade/Level: 10
Job Family Group: Information Technology