Job Description

Job Information


Job Type


Full time
Date Opened


04/17/2025
Industry


Financial Services
State/Province


Karnataka
City


Bangalore
Zip/Postal Code


560092
Country


India




This role will oversee the overall implementation and delivery of IT infrastructure services and solutions, ensuring that they align with business goals and meet high-quality standards. The role involves managing IT service operations, driving continuous improvements, and collaborating with cross-functional teams to deliver a seamless infrastructure experience.

Key Responsibilities:

Oversee end-to-end delivery of IT infrastructure services, including data centre management, Systems Administration and Operations, Network Operations, and end-user computing. Have strong technical capabilities and understanding in the above domains to ensure active participation in technical discussions, plans and execution. Should be able to create detailed execution plans with minimal disruption and be the ambassador for seamless changes in infrastructure. Strong technical hands-on experience in any of the above areas would be a plus. Ensure services are delivered within agreed SLAs and budgets. Act as the primary point of contact for internal and external stakeholders regarding service delivery performance and improvements. Work closely with a team of IT professionals, including system administrators, network engineers, security analysts and support staff. Foster a culture of collaboration, accountability, and continuous learning. Monitor and resolve escalated incidents, ensuring minimal disruption to business operations. Conduct root cause analysis and implement corrective actions to prevent future issues. Collaborate with internal teams and business units to understand requirements and deliver optimal, secure, scalable solutions. Develop and execute strategies to optimize IT infrastructure services, focusing on scalability, security, and cost-effectiveness. Drive digital transformation initiatives, and the adoption of emerging technologies. Ensure IT infrastructure complies with regulatory requirements and industry best practices. Implement and maintain robust security measures to protect organizational data and systems. Work closely with Infosec teams to collaborate on audit requirements, risk mitigation activities, reporting and review etc. Ensure constant compliance and excellence in meeting regulatory, compliance requirements. Be part of a core team that works on Governance, Change, Incident Management and Risk and ensures appropriate implementation and delivery of agreed items. The role will be a mix of people management, service delivery, project delivery, technical issues escalation, resolution etc.

Required Experience and

Qualifications

:

15 - 18+ years of experience in IT infrastructure management, with at least 3+ years in a similar delivery role with Tower Leads reporting into that position. Proven track record of managing complex IT infrastructure environments in a fast-paced industry. Good understanding of IT infrastructure components, including networking, servers, storage, and virtualization. Some level of Hands-on experience with On Prem infrastructure and management of 3rd party hosted Data Center setup. Familiarity with monitoring, project management, GRC and automation tools.

Education:

Bachelor's degree in Information Technology, Computer Science, or a related field. ITIL Certification (preferred). Additional certifications (e.g., CCNA, , MCSA, VMWare) are a plus. Good understanding and knowledge of ISO 27001, ISO 20000. Prior understanding and working in a capital markets related environment is preferred.

Key Competencies:

Exceptional problem-solving and decision-making skills. Strong communication and interpersonal abilities. Leadership skills with a focus on motivating and developing teams. Ability to manage multiple priorities in a very dynamic environment. Ability to deliver within stringent timelines and with small multi-skilled teams across domains.

Why Join Us:

Be a part of a dynamic and fast-growing team. Shape the future of digital finance by working on groundbreaking projects. Collaborate with a diverse team of experts and visionaries. * Elevate your career with continuous learning and growth opportunities.