Job Description

Role Title: AVP, H&W Product Owner (L11)
Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
Synchrony celebrates ~52% women Talent
We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.
Organizational Overview : Synchrony's Health & Wellness Platform provides comprehensive health care financing and payment solutions, through a network of providers and partners, for those seeking health and wellness care for themselves, their families and their pets.
Role Summary/Purpose:
The AVP, H&W Product Owner will directly contribute to the Health & Wellness strategic initiatives, by managing all aspects of initiative delivery of the Data Strategy agile teams. The ideal candidate will have strong communication skills, experience working in a matrixed environment with business and technical development teams, strong project management and Agile skills, with a proven track record of delivering successful projects. This position will report to the VP, H&W Product Manager.
Key Responsibilities:
Certified SAFe agile methodology Product Owner, integral member of the Agile teams to deliver incremental business value and maintain technical integrity for data pipelines, ETL/ELT workflows, APIs, and analytics platforms.
Align product strategy with business objectives and customer needs.
Develop and maintain the product roadmap, dependencies, prioritizing features and enhancements based on business value and customer feedback.
Ensure the product backlog is well-defined, prioritized, and aligned with the product strategy.
Engage with stakeholders to gather requirements, provide updates, and ensure alignment with product goals.
Work closely with development teams to define user stories, acceptance criteria, and release plans.
Gather and analyze customer feedback to inform product decisions and improvements.
Manage Agile teams' dependencies, risks, and value delivery using Jira, Jira Align and other approved tools.
Define releases and program increments with in Jira and communicate with Agile partners and Product Managers.
Coordinate and lead program increment planning with scrum master and Agile teams.
Deliver business data for analytics and functional teams to enhance client experiences and initiatives that support corporate agility, standardization, cost efficiencies, and profitability.
Collaborate with cross-functional teams, including Product Owners, Scrum Masters, developers, solution architects, information architects and QA on feature/story development and enhancements, inclusive of design, testing and release processes.
Lead the feature/story development cycle, including build, test, launch and adoption.
Coordinate user acceptance testing (UAT) with internal stakeholders.
Ensures development stories, acceptance criteria, assumptions, and all related documentation are timely and complete, supporting development, testing, and user acceptance activities.
Support and aid in any Legal/Compliance items related to feature development.
Exceptional communication and facilitation skills to develop reports and clearly articulate challenges, progress and opportunities to multiple stakeholders (key stakeholders, executives).
Develop deep understanding of application/platform and provide input (to other Product Owners) about future product features or enhancements.
Responsible for supporting production releases, including off hours and weekends.
Ensure business objectives are met by working with technology and business stakeholders throughout feature releases.
Perform other duties and/or special projects as assigned
Required Skills/Knowledge:
Bachelor's Degree with 5+ years' experience in Financial Services OR in lieu of degree, High School Diploma/GED and 9+ years' experience in Financial Services.
3+ years demonstrated project management experience leading cross-functional team from initiation through to successful implementation of complex solutions, including system integrations and automation.
SAFe PO Certification and fluency in Agile/Scrum/Kanban.
Proficiency in Jira, Jira Align and Confluence.
Able to build and maintain strong relationships at multiple levels of the organization.
Strong communicator that can summarize complex problems and programs into clear and succinct messages.
Strategic thinker, innovative problem solver, self-starter and team player
High energy, self-driven
Excellent written and verbal communication skills: business writing, developing pitches tailored to the audience, delivering presentations and leading meetings.
Collaborative skill set with demonstrated ability to influence outcomes in a cross-functional, matrixed organization.
Must be able to travel up to 10% of the time, as required.
Must be available to work across multiple U.S. time zones, including standard U.S. business hours and weekends, as needed.
Desired Skills/Knowledge:
Knowledge and experience with data analytics.
Familiarity with Synchrony processes, systems and organization.
Creative and efficient in proposing solutions to complex, time-critical problems; proven ability to make decisions based on quantitative analysis and creative thinking.
Strong presentation skills and ability to communicate results to various levels of the organization.
Self-motivated, strong communicator (written/verbal) who thrives in a highly matrixed and virtual/hybrid environment.
Eligibility Criteria:
Bachelor's Degree with 5+ years' experience in Financial Services OR in lieu of degree, High School Diploma/GED and 9+ years' experience in Financial Services.
Work Timings:
8 AM to 5 PM EST (This includes start/end of daylight savings)
For Internal Applicants:
Understand the criteria or mandatory skills required for the role, before applying
Inform your manager and HRM before applying for any role on Workday
Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
Must not be any corrective action plan (Formal/Final Formal)
L9+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
L9+ Employees can apply.
Grade/Level: 11
Job Family Group: Contact Center Operations