Job Description

Summary - Step into a role where technology meets purpose. We are looking for a CSO - Service Manager to drive the successful delivery of Location Strategy and IT Service initiatives, ensuring excellence across planning, budgeting, quality, governance, and risk. This role sits at the heart of digital transformation, shaping resilient, customer-centric technology services while influencing senior stakeholders and leading high-impact outcomes.
Location - Pune
Your Future Employer - A leading global financial services organisation with a strong footprint in digital banking and technology transformation, known for its focus on innovation, governance, and operational excellence.
Responsibilities - * Define and execute the strategic direction for IT Services, aligning with organisational goals and modern service management practices.

• Lead and manage IT Services teams, driving performance, efficiency, and delivery against SLAs, controls, and governance standards.
• Own end-to-end incident, problem, and change management, including major incident recovery and stakeholder communication.
• Manage IT Service risk by identifying potential risks, implementing mitigation strategies, and aligning with change and compliance functions.
• Oversee service performance, financial management, cost control, and value realisation from commercial and third-party agreements.
• Partner with senior stakeholders to represent technology service performance and support critical business operations.
• Drive continuous improvement across applications, infrastructure, and digital platforms to minimise disruption and enhance customer experience.

Requirements - * Strong L2/L3 Application Support experience within an ITIL-driven environment.

• Hands-on experience supporting applications and APIs on OpenShift and AWS, with exposure to DevOps practices.
• Expertise in log analysis, heap dumps, thread dumps, and APM tools such as AppDynamics, Kibana, ITRS, and observability platforms.
• Experience with servers and containers including Tomcat, WebSphere, JBoss, Apache, Nginx, OpenShift, and AWS.
• Ability to debug code-level issues and use scripting languages such as Shell and Python for automation and monitoring.
• Proven capability in managing major incidents, risk, controls, and stakeholder expectations under pressure.
• Strong analytical, organisational, and collaboration skills across development and infrastructure teams.

What is in it for you - * Opportunity to lead critical IT Services for a global financial services platform.

• High visibility role with exposure to senior leadership and enterprise-wide initiatives.
• A culture that values innovation, ownership, and continuous learning.

Reach us - If you think this role is aligned with your career, kindly write an email along with your updated CV to for a confidential discussion.
Disclaimer - Crescendo Global specialises in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging and memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Note -We receive a high volume of applications daily. If you do not hear back from us within one week, please consider that your profile has not been shortlisted at this stage. Your patience is appreciated.
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Profile Keywords - Crescendo Global, Jobs in Pune, CSO Service Manager Jobs, IT Services

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