Job Description

What do we do?The TTS Analytics team provides analytical insights to the Product, Pricing, Client Experience and Sales functions within the global Treasury & Trade Services business. The team works on business problems focused on driving acquisitions, cross-sell, revenue growth & improvements in client experience.The team extracts relevant insights, identifies business opportunities, converts business problems into analytical frameworks, uses big data tools and machine learning algorithms to build predictive models & other solutions, and designs go-to-market strategies for a huge variety of business problems.ROLE DESCRIPTIONThe role will be Asst. Vice President (C12) in the TTS Analytics teamThe role will report to the VP or SVP leading the teamThe role will involve leading a team of analystsThe role will involve working on multiple analyses through the year on business problems across the client life cycle acquisition, engagement, client experience and retention for the TTS businessThis will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholdersQUALIFICATIONSExperience:Bachelors Degree with 7-10 years of experience in data analytics, or Masters Degree with 6-10 years of experience in data analytics, or PhD.Must have:Marketing analytics experienceExperience on business problems around sales/marketing strategy optimization, pricing optimization, client experience, cross-sell and retentionExperience across different analytical methods like hypothesis testing, segmentation, time series forecasting, test vs. control comparison etc.Predictive modeling using Machine LearningExperience with unstructured data analysis, e.g. call transcripts, using Natural language Processing (NLP)/ Text MiningGood to have:Experience in financial servicesExperience working with data from different sources and of different complexitySkills:Analytical Skills:Ability to understand complex business problems, break them down into simpler solvable parts and develop analytical approaches to tackle themStrong logical reasoning and problem-solving abilityProficient in converting business problems into analytical tasks, and analytical findings into business insightsProficient in identifying trends and patterns with dataTools and Platforms:Proficient in Python/R, SQLExperience in HiveProficient in MS Excel, PowerPointGood to have:Experience with PySparkExperience with TableauSoft Skills:Ability to drive clear and comprehensive communication flow between business stakeholders and the team and vice versa, translating analytical findings into key insights and actionable recommendationsBuilding and managing high performance teamsAbility to coach and mentor team members on an ongoing basisAbility to drive ideation on analytical projects to tackle strategic business prioritiesComfort on working with ambiguity and open-ended questionsStrong process/project management skillsContribute to organizational initiatives in wide ranging areas including competency development, training, organizational building activities etc.Job Family Group: Decision ManagementJob Family: Business AnalysisTime Type: Full timeCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View Citis and the poster.

Citigroup