Job Description

Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia.
Position Overview:
DVI Solutions is seeking a detail-oriented AV Technical Documentation & Knowledge Base Specialist to create, maintain, and organize our technical knowledge base for AV solutions. This role combines technical expertise with clear communication to produce high-quality documentation, diagrams, and learning resources supporting engineers, pre-sales teams, and clients.
You will transform complex AV concepts into easy-to-understand guides, system diagrams, and troubleshooting resources for internal and external audiences.
Key Responsibilities:

• Develop detailed, user-friendly knowledge base articles on AV concepts, products, and integrations, including both basic and advanced topics (e.g., "What is a DSP?" and "AV over IP basics").
• Produce configuration and setup guides for key AV brands such as Crestron, Biamp, Q-SYS, and Shure.
• Create technical diagrams, including single-line diagrams, signal flow charts, and rack layouts, while maintaining standardized templates.
• Establish and maintain style guides; organize knowledge base content by categories like concepts, product guides, troubleshooting, and best practices.
• Collaborate with engineers, project managers, and pre-sales staff to capture technical details; conduct interviews and site visits as needed.
• Manage and update articles in platforms such as Confluence, SharePoint, or Zendesk to keep documentation current.

Requirements
Skills and Qualifications:
Required:

• 3+ years in technical writing, documentation, or AV engineering roles.
• Strong knowledge of AV systems (DSPs, control systems, AV over IP).
• Proficiency in diagramming tools such as Microsoft Visio, AutoCAD, or Lucidchart.
• Excellent English communication skills and strong organizational ability.

Preferred:

• Experience with Crestron, Biamp, Q-SYS, Extron, AMX, or similar systems.
• Familiarity with knowledge base platforms (Confluence, SharePoint, Zendesk Guide).
• Background in AV integration, support, or pre-sales.

Key Skills:

• Ability to explain complex technical concepts clearly and concisely.
• Strong skills in creating technical diagrams and visuals.
• Knowledge of AV installation, configuration, and troubleshooting best practices.
• Understanding of structured documentation processes.

Sample Deliverables:

• Knowledge Base Article: "Understanding DSPs in Modern AV Systems."
• Guide: "Configuring Biamp Tesira for Conference Rooms."
• Single-Line Diagram: "Hybrid Meeting Room AV Design."
• Troubleshooting Flowchart: "No Audio in VC Room - Quick Fix Guide."
• SOP: "Crestron Control Processor Deployment."

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Skills Required