Job Description

1.Customer Interaction:

Greeting customers: Welcoming customers as they arrive and establishing rapport.

Listening to customer concerns: Understanding the vehicle's issues and gathering relevant information about the car's symptoms or customer needs.

Providing estimates and quotes: Discussing pricing and estimated repair times for services requested.

2. Vehicle Assessment & Diagnosis:

Coordinating with technicians: Conveying the customer's description of the problem to the mechanics and technicians.

Conducting basic vehicle inspections: Depending on the situation, they may need to visually inspect the vehicle to confirm the customer's concerns.

Creating service orders: Documenting the services needed and ensuring all information is accurately recorded in the system.

3. Service Management:

Scheduling appointments: Coordinating service schedules for customers, ensuring that repairs or maintenance tasks are performed on time.

Managing work flow: Organizing service work to ensure efficiency, balancing customer demands, technician availability, and service time.

4. Communication:

Updating customers: Keeping customers informed about the progress of their vehicle service, delays, or additional findings.

Explaining repairs: Breaking down technical issues in layman's terms for customers and answering any questions they have about necessary repairs, services, or costs.

Handling customer complaints: Addressing customer concerns or complaints, escalating issues when necessary, and working to resolve problems to ensure customer satisfaction.

5. Billing and Invoicing:

Providing detailed invoices: Ensuring that the invoice is clear and accurate, detailing all services performed and parts used.

Processing payments: Handling payments, whether through credit card, insurance, or other methods.

Explaining warranties: Informing customers about warranty coverage on repairs or parts, if applicable.

6. Sales and Upselling:

Recommending additional services: Suggesting preventive maintenance or repairs based on the customer's vehicle needs (e.g., fluid flushes, tire rotations, etc.).

Promoting products: Recommending vehicle accessories or aftermarket products that may benefit the customer.

Building relationships for repeat business: Ensuring a good customer experience so that clients return for future repairs or maintenance.

7. Administrative Duties:

Maintaining records: Ensuring that all customer interactions, repair orders, and vehicle history are well-documented in the system.

Managing warranties and recalls: Keeping track of warranties on parts and services and notifying customers about recalls.

8. Team Collaboration:

Working with technicians and service managers: Collaborating closely with the technical team to ensure the timely completion of jobs and to address any technical challenges.

Job Types: Full-time, Permanent

Pay: ?10,963.66 - ?20,856.82 per month

Benefits:

Health insurance Paid sick time Provident Fund
Work Location: In person