Job Description

Job Title

Service Advisor -- BMW Motorrad Lutyens

Job Summary

The Service Advisor is the main point of contact between customers and the workshop. The person will ensure that every customer's service experience is smooth, transparent, and meets BMW Motorrad's high standards. Responsible for understanding customer needs, coordinating with technicians, managing service orders, and maintaining high customer satisfaction.

Key ResponsibilitiesAreaTasks

Customer Interaction & Communication

o Greet customers promptly and courteously.o Understand customer concerns, needs, and history.o Explain technical and service issues in simple, understandable terms.o Keep customers updated about the status of their vehicle.

Service & Workshop Coordination

o Liaise with technicians to diagnose issues correctly.o Prepare and present repair/service estimates and quotations.o Schedule work and align workshop operations to meet promised delivery times.o Track vehicle progress, parts procurement, and any delays.

After-Sales Sales / Upselling

o Suggest additional services, genuine parts, accessories, or warranties where relevant.o Promote BMW Motorrad's maintenance/extended service offerings.

Documentation & Administration

o Prepare repair orders, invoices, and service records accurately.o Manage warranty claims, authorisations, and paperwork.o Maintain customer data, service history, and feedback records.

Quality & Customer Satisfaction

o Ensure work is completed to BMW standards.o Review completed work with customers; ensure understanding and satisfaction.o Follow up if any issues post-service.

Continuous Improvement & Compliance

o Stay updated on BMW Motorrad's technical updates, service policies, and brand values.o Adhere to workshop safety standards, standard operating procedures (SOPs), warranty, etc.o Suggest process improvements where possible.Required Skills & Qualifications

Prior experience as a Service Advisor or comparable role in automotive/motorbike dealership, preferably with high-end / premium brands. Strong technical awareness of motorcycles, ideally BMW Motorrad (systems, diagnostics, parts). Excellent communication skills: being able to explain technical issues clearly to customers. Good organisational, time management skills; ability to track multiple service orders at once. Basic computer skills; comfort using service management / booking & invoicing software. Customer service oriented; polite, patient, detail?oriented. Valid driver's license (and ability to ride if required, depending on test duties). High integrity, professionalism, and alignment with the brand image.
Desired Attributes

Knowledge of BMW Motorrad product lines is a plus. Experience with parts inventory / aftermarket accessories. Ability to work under pressure and manage tight timelines. Good sales orientation (for upselling while maintaining transparency). Flexibility in working hours, possibly weekends or special events.
Reporting & Key Metrics

Reports to: Service Manager / Aftersales Head Key Performance Indicators (KPIs) may include: Customer Satisfaction / Feedback Scores
? o Service Turnaround Time (promised vs delivered)
? o Revenue from Additional Services / Parts Sales
? o Accuracy of Estimates vs Final Billing
? o Warranty Claim Processing Efficiency

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹28,000.00 per month

Benefits:

Provident Fund
Work Location: In person