Job Description

Customer Interaction:

Greet customers, listen to their concerns, and assess vehicle service needs.

Estimates & Communication:

Provide detailed cost estimates for services and communicate recommended repairs to customers. SDP process - time and cost estimate and sharing Instant feedback taking during billing from customer EOS monitoring Dailly total JC, Paid or AMC/WTY amount report with FTR Categorize JC properly if needed take help from WM (running, onsite or...) Customer interaction and advise estimated work&time and share with customer Reestimate if needed and take approval again take customer approval and open JC coordinate different team for data like(WTY, Cashier, Spare parts ...) Dailly close Opened JC else report cumilatively to mgmt Dailly report of JC with estimate, actual billing amout, FRT, time taken, WSR... FPDA to be sent NPL Submission WTY and AMC Submission JC wise WTY/AMC work detail report with claim plan report and status to MGMT

Work Order Management:

Prepare and submit detailed service and repair orders to technicians.

Coordination:

Coordinate with technicians to ensure repairs are completed accurately and efficiently.

Customer Updates:

Keep customers informed about their vehicle's status throughout the service process.

Sales & Upselling:

Identify opportunities to promote and sell additional relevant maintenance and services.

Payment Processing:

Handle invoicing and collect payments upon completion of services.

Record Keeping:

Maintain accurate and detailed records of all service activities and customer information.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid sick time Provident Fund
Experience:

MINIMUM: 5 years (Preferred)
Work Location: In person