Job Description

:
Job Opening: Automobile Technician
About the Company:
Our client is a leading Indian multinational ride-sharing company with operations in various business verticals, including financial services and cloud kitchens.
Role: Automobile Technician
Key Responsibilities:

• Customer Interaction

• Greet and assist customers with courtesy and professionalism

• Verify service requests and capture customer feedback

• Communicate repair updates to customers

• Diagnosis and Repair

• Analyze and diagnose scooters for necessary repairs

• Update diagnosis reports in the Workshop Management System

• Perform repairs and final inspections based on customer requirements

• System Management

• Track customer complaints and update the system in real-time

• Operate Workshop Management System and ensure full adherence

• Update operational status and ETA in CRM and WMS systems

• Monitor scooter health in the Telematics Command Centre

• Technical Expertise

• Possess in-depth knowledge of OLA scooters

• Ability to repair and replace all scooter parts

• Stay updated on OLA technical curriculum and EV news

• Process Adherence

• Ensure adherence to processes at the Experience Centre

• Handle invoicing and payment collections

• Maintain service bays and ensure serviceability

• Parts Management

• Audit inventory and ensure system and physical inventory match

• Perform GRN and maintain inventory at the Experience Centre

• Manage warranty part reverse logistics to the main workshop

• Safety and Compliance

• Adhere to uniform and protective gear requirements

• Properly handle tool kits and use protective gear during repairs

• Ensure availability of fire-fighting equipment

Requirements
Requirements:

• Only male candidates

• Minimum qualification: 12th pass/diploma/ITI/graduation/post-graduation

• Minimum experience: 6 months in the automobile service sector

Benefits
Salary: xe2x82xb919000-23000 CTC per month including PF+ ESIC +Incentive