Job Description

:
Job Opening: Automobile Service Champion
About Client:
Our client is a leading Indian multinational ride-sharing company, with a diverse portfolio that includes financial services and cloud kitchens.
Role: Automobile Service Champion
Roles and Responsibilities:

• Customer Handling

• Greet customers with a smile and maintain a professional and courteous demeanor

• Verify service requests and capture customer feedback in the system

• Communicate effectively with customers regarding repair updates

• Diagnosis

• Analyze and diagnose scooters to determine necessary repairs

• Update diagnosis reports in the Workshop Management System (Getafix)

• Perform repairs and final inspections based on customer feedback

• System Handling

• Track customer complaints in Zendesk and update the system in real-time

• Operate the Workshop Management System (Getafix) with 100% adherence

• Update operational status and estimated time of arrival in CRM and WMS systems

• Conduct deep diagnosis of scooter health in the Telematics Command Centre

• Technical Repairs

• Possess comprehensive knowledge of OLA scooters

• Capable of repairing or replacing all scooter parts

• Stay updated on OLA technical curriculum and EV news bulletins

• Process and Operational

• Adhere to processes at the Experience Centre and ensure clear bay markings for vehicles/scooters

• Handle invoicing and payment collections

• Maintain service bays in a clean and serviceable condition

• Parts Operation

• Audit inventory and ensure alignment between system and physical inventory

• Perform Goods Receipt Note (GRN) and maintain inventory at the Experience Centre

• Manage warranty part reverse logistics to the main workshop

• Safety and Compliance

• Adhere to uniform and protective gear requirements during scooter repairs

• Properly use protective gear and handle tool kits during repairs

• Ensure availability and readiness of fire-fighting equipment

• Only Male candidates

• Minimum qualification: 12th/diploma/ITI/graduation/post-graduation

• Minimum experience: 1 year in the automobile service sector

• Location: Bangalore