Job Description

Allocate job cards to various bays and monitor the work done.

Communicate the time required to complete the task to the service advisor.

Ensure the sourcing of all the parts, spares & consumables required to complete the work.

Offer technical inputs to the technicians, wherever required Monitor schedule adherence and take corrective actions in case of time overruns.

Communicate any time any time and cost overruns to the service advisor.

Manage the quality of work done on multiple bays, simultaneously

Engage, interact & tackle the customer who's staying in service premise.

Ensure that the technicians are not disturbed while the vehicles are being serviced.

Exhibit strong technical understand of the vehicle, to the customer

Along with the Service advisor, conduct a check on the vehicles in PDI area, to ensure that all jobs mentioned in the job card have been completed as per quality guidelines. In case of any discrepancies, vehicle to be returned to the floor for rework job.

Reschedule the service scheduling chart in case of rework and communicate the same to the service advisor.

Take trials of the vehicle to understand customer concerns / complaints better or to diagnose the cause of the problem

Carry out complaint resolution as per the guidance of the CRM/ CRE

Take action as per action plans drafted by the CRM to improve customer satisfaction

Lead, coach and mentor all the technicians, ensure training needs are adequately met with the works manager, HR manager

Skills

Educational Qualifications : BE/ Diploma/ITI in mechanical engineering

Industry : Automobile [commercial vehicles segment preferred]

Minimum experience : 5+ years

Extensive technical knowledge

Multi-Tasking, time management & prioritizing

Planning and Organizing, Operational Excellence, detail orientation

Problem Solving & Decision Making

Leadership and People Management, coaching a team

Job Type: Full-time

Pay: ?22,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Ability to commute/relocate:

Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work: 5 years (Required)
Expected Start Date: 15/05/2025