Job Description

Key Responsibilities :

Lead a team of 2-3 Service Advisors and ensure seamless workflow in the service department. Act as the face of customer experience, ensuring every customer leaves fully satisfied. Supervise job card closures, service quality, timely delivery, and resolution of customer concerns. Track and drive customer satisfaction metrics (CSI). Monitor daily targets and guide advisors to achieve service revenue and upsell targets. Intervene in VIP or escalated customer interactions when required. Ensure customer follow-ups, feedback, and delight initiatives are consistently executed.
Ideal Candidate Profile:

5+ years of experience as a Service Advisor or Senior Service Advisor in the automobile industry. Strong communication skills and customer-handling capabilities. Team leadership experience is a must. Ability to multi-task, supervise, and maintain a positive service environment. Familiar with DMS (Dealer Management Systems) and CSI tracking tools.
Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Provident Fund
Work Location: In person