Job Description

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.And we need people like you to make it happen.We empower you to reach your potential with opportunities to make an impact to be proud of - for food, people and the planet.Job SummaryWe are looking for Automation Engineers/Senior Automation Engineers in the Global Automation Remote Support Hub in Chakan India, who will actively provide 24/7 automation remote support services to our customers globally.
The successful candidate in this position should be experienced with excellent A&E (automation & electrical) skills. In this role you will solve automation/electrical issues remotely through direct interaction with customers and shift engineers. You will have the chance to work with the newest technology in remote support and test new ways of working while providing these services. You will be responsible for contributing to customer satisfaction by delivering high quality and fast issue resolution. Having a good understanding of production solutions in the liquid/powder/prepared food industry is necessary.What you will doEnsure fast issue resolution adhering to high quality standards using the PSM methodology and IR escalation process.Troubleshoot and resolve issues related to automated systems and customer queries.Timely complete documentation associated with each caseRegularly communicate issue status and next steps to stakeholders.Use global standards, processes, and tools.Seek feedback from customers and account teams.Implement action plans to enhance customer satisfaction.Work with other teams in the organisation to ensure service delivery meets expectations of both the account team and customer stakeholders.Assist in training new support staff and to continuously improve working practices.We believe you have3-12 years of relevant experience in automation,Strong technical expertise in automation PLC/HMI/SCADA/PI.Good understanding of Tetra Pak PlantMasterxc2xae PC & PI is and added benefitGood understanding of Electrical & Control Panels to support remote troubleshootingFocus on delivering high quality solutions.Fluency in English, both written and spokenHigh level knowledge of problem-solving methodologyGood understanding of maintenance and reliability concepts.Ability to collaborate effectively with teams.Ability to work in rotational shifts to provide 24/7 support.Ability to communicate with customers and manage their expectations.Experience in working with colleagues and customers across multiple countries would be an advantage.We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Apply NowIf you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page at .This job posting expires on 30/06/2025.If you have any questions about your application, please contact Dipali Moray.Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

Tetra Pak