Job Description

AHEAD is searching for an Automation Engineer to be a part of our Managed Services team. This individual will provide DevOps functions supporting our growing Managed Services business. This individual will develop automated solutions, implement CI/CD processes, ensure security and compliance, and collaborate with internal teams. The automation engineer must have a strong technical background, analytical skills, and excellent collaboration skills. The ideal candidate will have experience with infrastructure as code, containerization, and orchestration technologies.

Roles & Responsibilities

Develop tools to automate the standup of Elastic Observability for customers and provide ongoing lifecycle management of the platform Develop internal automation tools and applications to reduce upgrade times Develop applications for new customer onboardings to improve accuracy and time to go-live Design, develop, and execute automated scripts for APIs, including functional, performance, security, and integration testing. Partner with other teams to integrate automation functions with ServiceNow Identify, document, and track defects found during API testing, collaborating with development teams for resolution. Work closely with software developers, QA engineers, and other stakeholders to understand API functionalities, requirements, and testing needs. Implement and maintain CI/CD processes to ensure that changes are tested, approved, and deployed in an automated and secure manner Work with security and compliance teams to implement security and compliance controls and ensure that they are being followed Create and maintain technical documentation. Serve as a subject matter expert and escalation point for automation technologies. Communicate with customers and internal team with transparency Complete training and certification as assigned to further skills and knowledge.

Qualifications

A college degree or equivalent in Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education. Minimum of 5 years of related experience. Managed services or consulting experience required Experience with Scrum methodologies and ability to lead Scrum sessions to optimize software release testing and deployment efforts. Experience with databases (e.g. MySQL, ElasticSearch, etc.) Experience with source control tools and methods (Git) Experience with performance monitoring tools (e.g. Elastic, LogicMonitor, SolarWinds, etc. Strong scripting skills (e.g. Python, Bash, PowerShell) Experience integrating tools with ServiceNow.

Strong understanding of API concepts:

REST, SOAP, JSON, XML, authentication mechanisms (e.g., OAuth, API keys).

Experience with API testing tools and frameworks:

Rest Assured, Postman, SoapUI, Karate, or similar.

Familiarity with CI/CD tools:

Jenkins, Azure DevOps, etc. Experience with Linux and Windows operating systems Basic knowledge of enterprise IT systems including Windows, Active Directory, DHCP/DNS, routers/switches, firewalls, storage, compute, virtualization. Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels. Understanding of general IT security principles and how to ingrain security best practices in the development lifecycle. Self-motivated with the ability to work in a fast-paced environment Excellent problem-solving and troubleshooting skills. * Demonstrated commitment to continuous learning and personal development.