Job Description

Join our Team

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About this opportunity:

We at Ericsson are seeking an empathetic and goal-driven Operations Manager. In this key role, you will lead and coordinate Network Operations with the valuable input from your team. Your contributions will enhance our service delivery alignment, identify areas of process improvement and effectively manage stakeholder relationships. As an Operations Manager, several functional areas such as Automated Operations, Service Support, Incident Management, Change Management, and Data Analytics look to your leadership in achieving their objectives.

What you will do:

Oversee all aspects of resources and people management. Pinpoint and put into action best operational practices. Initiate and manage improvement programs. Engage actively in both internal and external networks. Maintain fidelity to global processes, methods, and tools. Manage budgets and set line targets for your sub-unit.

The skills you bring:

- Ericsson Operations Engine - Mode Of Operations.

Ethics And Compliance. Transition from Sales to Delivery and hand-over. Team Performance Management. Employee Performance Management. Workforce Optimisation. Stakeholder Management. Training And Development. Employee Motivation. Career and Competence model framework. Financial structures for Service Delivery. Ethical Leadership. Work Level Agreement (WLA) and Service Level Agreement (SLA). Recruitment Planning. Career Development.

Why join Ericsson?

At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.


Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:

India (IN) || Noida

Req ID:

772923