Job Description

Daily maintenance of automation solutions.
? Se

t up automation processes and map document layouts.
? Ma

nually verify and fix automated data extraction results.
? Co

mmunicate with and provide operational support to Service department end users.
? An

alyze end users' needs and requests, identify and propose automation solutions using system
st

andards and best practices.
? Mo

nitor, track, resolve, and escalate system/application issues reported by end users.
? Dr

ive continuous improvement, including operational efficiency such as transactional
au

tomation.
? Ma

intain system tables, configuration, and/or master data.
? An

alyze production issues to determine root cause and provide recommendations to the IT
de

velopment team.
? Pa

rtner with IT and other cross-functional teams to resolve system issues and to define/develop
fu

ture business requirements for any new system automation, enhancement or process.
? Cr

eate and maintain training documentation for business processes.
? Pr

ovide operational and business system training to end users.
? Do

cument, maintain and implement standard operating procedures and associated reference
do

cumentation for processes.
? Su

pport projects as assigned by management.
? Cr

eate and develop user requirements, functional specifications, and test plans.
? Co

nduct integration and user acceptance testing and provide guidance on new processes.
? .


Re

quired Knowledge, Skills, and Experience:
? Mi

nimum of a bachelor's degree, preference in science.
? 3-

5 years relevant work experience in Service Support environment preferred.
? Pr

oficient understanding of CRM/ERP business systems (SAP, Salesforce, etc.) and basic
kn

owledge of RPA tools (Automation Anywhere etc.)
? In

termediate coding language knowledge (Python, RegEx experience to enhance extracted data
is

preferred)
? In

termediate knowledge of Databases - writing & understanding of SQL queries and stored
pr

ocedures is preferred.
? Ex

perience working with EDI and Business Analysis/Reporting tools (SAP BI, Tableau, etc.) are
pr

eferred.
? Ab

ility to work independently, multitask, and prioritize duties.
? Pr

oficient in working with MS - Excel, MS-Access.
? Mu

st be capable of working effectively in cross-functional project teams.
? St

rong attention to detail and organizational skills required.
? Ef

fective analytical, troubleshooting and problem-solving skills required.
? Th

e candidate must have strong oral and written communication skills, as well as strong
in

terpersonal skills.
? Fl

uent in English.
? Ex

perience in automating business system processes is preferred.
? Kn

owledge in improving business processes through machine learning andor AI is preferred.
? Ab

ility to travel occasionally (max 5-10%)
? Ab