Job Description

Join our Team

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About this opportunity:

The GNOC (Global Network Operations Center) Shift Lead is responsible for leading and overseeing shift operations, ensuring continuous monitoring, management, and resolution of network and service incidents. This role requires strong leadership, technical expertise, and the ability to coordinate with cross-functional teams to ensure minimal downtime and high network availability.

What you will do:

Manage GNOC shift operations and effectively drive multiple incident resolutions in coordination with various stakeholders. Lead GNOC shift operations ensuring 24x7 monitoring and support for all network and MSDP infrastructure. Drive incident management processes including detection, logging, diagnosis, escalation, and resolution. Act as the first point of escalation for critical incidents/MSDP outages and ensure timely communication to internal and external stakeholders.. Prioritize faults to meet SLA/WLA requirements. Investigate faults and causes related to system/network problems. Participate in internal technical discussions to improve overall network performance and make recommendations wherever possible. Ensure correct working methodology is followed. Implement system configuration changes as per given access rights. Authorized to raise and clear Trouble Tickets (TT) to the next level of support in consultation.

The skills you bring:

Shift handling skills able to develop team member in shift. First level service problem restoration in 247 shifts.
To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets with guidance or supervision, when vital. To Create WO to FM team when vital. Raise TT towards Second level in consultation. Involved in upgrade/updates of live nodes if required. Rollout of New Feature as per MOP Ability to perform under time constrains depending upon the business requirements. Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / service applications characteristics and capabilities.

Key Qualification:

Degree within Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering or equivalent. Years of experience: 4-5 years

Why join Ericsson?

At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.


Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:

India (IN) || Gurgaon

Req ID:

769065