Job Description

Job Title: Audit & Compliance Executive - Calls

Experience Required:

1-3 Years (BPO / Call Audit / Quality preferred)

Job Type:

Full-time

Industry:

BPO / Call Center

Shift:

Day

Job Summary

We are looking for a

Call Quality Auditor

who will be responsible for

auditing ongoing (live) and upcoming calls

, ensuring adherence to quality standards, scripts, and compliance requirements. The auditor will help improve call quality, agent performance, and overall customer experience.

Key Responsibilities

Audit ongoing (live) calls and upcoming scheduled calls Monitor agent interactions for quality, accuracy, and compliance Evaluate calls based on defined quality parameters and SOPs Identify gaps in communication, process, and compliance Provide detailed audit feedback and corrective action points Prepare audit reports and share insights with Team Leaders and Trainers Track recurring issues and suggest process improvements Ensure agents follow approved call scripts and disclosures Support training and coaching initiatives based on audit findings
Required Skills & Qualifications

Experience in

call auditing / quality analysis / process auditing

Strong understanding of call flow, customer handling, and compliance Excellent listening and analytical skills Ability to identify errors and improvement areas Good communication and reporting skills Working knowledge of CRM and call monitoring tools
Preferred Skills

Experience as

Quality Analyst (QA)

or

Auditor

in a BPO Knowledge of inbound, outbound, or blended processes Exposure to real estate, sales, or customer support processes
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person