The AV Head will spearhead Audio-Visual business portfolio, responsible for driving P&L growth, leading the AV delivery and operations team, ensuring excellence in project execution, and strengthening OEM/vendor partnerships. This role serves as the key interface for enterprise customers, ensuring high-quality service delivery, scalable operations, and expansion of the AV collaboration business across regions.
Key Responsibilities
1. Team Leadership & People Management
? Lead and manage the national AV collaboration business, owning topline and bottom-line delivery.
? Act as a sales enabler, supporting teams with technical expertise and solution articulation.
? Allocate responsibilities, track team performance, and ensure on-time delivery of all AV projects.
? Build team capability through continuous training, upskilling, and certification on emerging AV technologies.
? Conduct periodic performance reviews and maintain high standards of efficiency, discipline, and productivity.
2. Business Expansion & Strategy
? Drive growth of the AV portfolio by creating and executing a national AV strategy.
? Collaborate with Sales and Presales teams to deepen AV penetration in existing accounts and acquire new enterprise customers.
? Enable teams to demonstrate solution value, deliver impactful presentations, and support the sales lifecycle.
? Use customer insights and field feedback to influence solution improvements, new offerings, and upgrades.
? Partner with Marketing to run demand-generation campaigns and AV-focused brand initiatives.
3. AV Operations & Service Excellence
? Oversee AV support operations, ensuring SLA adherence and timely closure of client issues.
? Lead RCA (Root Cause Analysis) for recurring issues and drive corrective/preventive actions.
? Standardize installation processes, quality checklists, documentation, and delivery frameworks.
? Ensure availability of tools, accessories, and AV equipment required for project execution.
4. Vendor & OEM Collaboration
? Serve as the primary liaison with all AV OEMs (e.g., Logitech, Poly, Bose, Shure, Extron, Crestron).
? Manage AMC deliveries, escalations, RMAs, and vendor-led service support.
? Evaluate vendor performance, ensuring compliance with quality and delivery standards.
? Coordinate joint customer demos, trainings, and technology workshops with OEM partners.
5. Client Engagement & Escalation Management
? Act as a senior technical authority for enterprise customers.
? Handle escalations efficiently and ensure consistent communication between clients and internal teams.
? Conduct periodic review meetings on project progress, service quality, and AV system performance.
? Support Enterprise Business Managers with post-sales insights and technical engagement.
6. Project Governance & Reporting
? Maintain complete visibility of AV project timelines, risks, dependencies, and progress.
? Present weekly reports covering project status, team performance, escalations, and improvement plans.
? Strong expertise in AV integration: LED displays, video conferencing systems, projectors, control systems, DSPs, audio setups, networked AV, and collaboration technologies.
? Hands-on experience with enterprise AV implementation, troubleshooting, and support.
Leadership Skills
? Proven ability to lead multi-location teams and manage large-scale operations.
? Strong stakeholder communication, client handling, and collaboration skills.
Education & Experience
? Degree in Electronics, IT, Computer Science, or related technical discipline.
? 10+ years of experience in AV portfolio management or enterprise AV solutions.
? Minimum 5 years of experience leading AV teams or managing AV operations.
? Experience in system integration (SI) environments is preferred
Job Types: Full-time, Permanent
Pay: ₹2,000,000.00 - ₹4,000,000.00 per year
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.