Job Description

Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.
In this role, you will:

• 3rd party System Integration: Integrate KAL software with existing banking systems and third-party services.
• Configuration Management: Manage and configure software components to ensure compatibility and optimal performance.
• Monitoring: Monitor the performance and health of ATM systems in production.
• Incident Management: Respond to and resolve incidents and issues reported by users or detected through monitoring tools.
• Maintenance: Perform regular maintenance and updates to ensure system stability and security.
• User Support: Provide technical support and assistance to stakeholders.
• Root Cause Analysis: Conduct root cause analysis for recurring issues and implement preventive measures.
• Collaboration: Work closely with cross-functional teams, including product managers, designers, and other developers etc.
• Compliance: Ensure all integration activities comply with industry standards and regulatory requirements.
• Use systemic thinking and creativity in devising solution options by anticipating the issues/ risks and act to mitigate; handle any unforeseen roadblocks swiftly and effectively.

To be successful in this role, you should meet the following requirements:

• Expertise in ATM + Windows Operating system like Windows 10, Windows 11.
• Extensive knowledge on ATM Hardware, software, XFS Components.
• Extensive knowledge on 3rd Party vendor product KAL K3A (Payment application) + KTC Monitoring App.
• Understanding of End Computing security and Networking
• Good understanding of Active Directory/ GPO and SCCM/MECM infrastructure knowledge.
• Ability to write scripts and strong Troubleshooting skills
• Knowledge of ITIL/DevOps/Agile concepts
• Knowledge of Confluence/JIRA
• Excellent verbal and written communication skills.
• Ability to gather Client requirements and work on projects independently.
• Experience in Change management and Change Adoption processes - Plan and implement change intervention to enable smooth transition and embed changes and transition to business as usual, from requirements gathering, communications through to training the final user.

You'll achieve more when you join HSBC
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by - HSDI

Skills Required