Job Description

: Atlassian Tools Engineer (2-5 Years' Experience)



Position Overview


We are seeking a skilled Atlassian Tools Engineer with 2-5 years of hands-on experience in administering, configuring, and optimizing the Atlassian product suite. The ideal candidate will be proficient in Groovy scripting, Atlassian Data Center (DC) upgrades, and migrations across environments (DC-to-Cloud, Cloud-to-Cloud). Strong communication skills and the ability to work in a collaborative environment are essential.



Key Responsibilities

Administer, configure, and customize Atlassian tools including Jira Software, Jira Service Management (JSM), Confluence, and related marketplace apps. Perform Atlassian Data Center upgrades, patching, and maintenance activities. Lead and execute migration projects such as: Jira/Confluence Data Center to Cloud migrations Cloud-to-Cloud migrations Develop automation scripts using Groovy, ScriptRunner, and REST APIs to enhance functionality and improve workflows. Implement integrations between Atlassian tools and external systems (e.g., Slack, Git, CI/CD tools, Identity Providers). Work closely with cross-functional teams to gather requirements and deliver scalable solutions. Perform, workflow design, custom fields, security settings, dashboards, reports, and automation rules. Troubleshoot complex issues, identify root causes, and implement long-term solutions. Maintain system health, performance, and governance best practices. Prepare and maintain technical documentation, SOPs, and migration runbooks.


Required Qualifications

2-5 years of hands-on experience with Atlassian tools (Jira, JSM, Confluence, Bitbucket, etc.). Strong expertise in: Jira and JSM configurations (schemes, workflows, SLAs, automation, queues, portals) Confluence administration and space management Installation, administration, and optimization of DC instances Groovy scripting and ScriptRunner automation
Experience with Atlassian migrations (DC Cloud and CloudCloud). Familiarity with integrations using REST APIs and marketplace apps. Excellent communication and stakeholder management skills.


Certifications

Atlassian Certified Professional (ACP) certification preferred. If not currently certified, the candidate must be willing to obtain ACP certification within 6 months of joining.


Nice-to-Have Skills

Experience with Bitbucket administration. Familiarity with ITSM/ITIL principles. Understanding of Agile methodologies. Asset Management


Soft Skills

Strong analytical and problem-solving abilities. Ability to work independently and in a team. Clear and articulate verbal and written communication. * Ability to manage multiple tasks and projects simultaneously.