Job Description

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's and . I further attest that all information I submit in my employment application is true to the best of my knowledge.

Key Responsibilities:
Provide day-to-day operational support for enterprise tools via ServiceNow, Email, and Teams channels.
Troubleshoot and resolve user issues and requests, ensuring adherence to SLAs and preventing escalations.
Clearly explain tool functionalities and best practices to beginner and experienced users alike.
Learn and adapt quickly to new tools, processes, and technologies required for the role.
Understand platform updates and improvements, and communicate or discuss them effectively with the team.
Collaborate with cross-functional teams to identify and resolve issues and ensure seamless platform usage.
Monitor support queues, proactively managing tasks to maintain smooth operations.
Keep detailed documentation of support activities and contribute to improving reference guides and materials.
Proactively support platform migration, integration, and enhancement efforts as needed.
Skills and Qualifications:
Proven experience in a technical or operational support environment with strong troubleshooting skills.
Ability to adapt to and learn new tools, processes, and technologies quickly.
Excellent communication skills to effectively assist users and collaborate with teams.
An organized and proactive approach to handling multiple tasks and responsibilities.
Familiarity with Agile methodologies and ITSM.
Good to have User experience with Atlassian Cloud or Server (Jira and Confluence).
Site Admin experience with Atlassian Cloud or Server (Jira and Confluence) is a plus.
Experience with ITSM tools (e.g., ServiceNow) for managing incidents, requests, and SLAs.
Locations IND - Bengaluru
Worker Type Employee
Worker Sub-Type Regular
Time Type Full time