Job Description

Job Category: NES Job Group
:
The Learning and Development (L&D) function within Mashreq's ICOD is poised for substantial growth and impact, directly contributing to the bank's overall success. This role will be instrumental in shaping an innovative and forward-thinking L&D department that aligns with Mashreq's people strategy. Key responsibilities include overseeing global inductions, developing comprehensive behavioural learning programmes, and managing the learning catalog to deliver an exceptional learning experience globally.
Purpose involves:

• To design and develop relevant behavioral training programmes and learning curriculums, campaigns linked to development needs assessment at a Group and individual level
• To support with the programme management of global structured learning programmes and monitor their implementation and measure and evalution the ROI
• To deliver modules / courses of behavioural learning
• To ensure smooth conduct of learning programmes at the Learning and Development facilities both virtually and in-person by providing administrative and logistical support to the learning participants and facilitators.
• To ensure optimal utilization of training infrastructure and resources through regular maintenance and efficient coordination.
• To Configure, administer, and maintain the Learning infrastructure, including the Learning module on LMS and other third-party learning platforms subscribed by the bank, for efficient and timely delivery of learning services to employees.
• To arrange and manage global inductions by providing administrative and logistical support and deliver certain sessions.

Responsibilities:

• Source training providers and monitor the programs conducted through the external providers.
• Plan, organize and execute all facility related arrangements of learning and development programmes and workshop held by Learning and Development unit to ensure smooth progress.
• Manage the Behavioural Learning Catalogue to update and publish the learning/training calendar, upload online courses, and create assessments and surveys using various authoring tools, to support the learning needs of employees and external consultants employed by the bank.
• To be the hub of nominations and registration processing for all types of learning events and programmes.
• To offer learning and development advisory services to employees and internal stakeholders on availing any learning services offered by the bank.
• To ensure satisfaction with learning services by adhering to the SLAs and TATs defined in the SOPs and Policies of the learning and development unit.
• Filing all learning contracts, invoices, attendance records, external learning forms and feedback forms in an orderly manner.
• Liaise with vendor Partners and stakeholders to ensure timely and accurate processing of learning & development related invoices through iProcurement system.
• Track and report the learning activity/dashboard data as per agreed frequency.
• Proctor learning and development events and exams in the classrooms as and when required.
• To use data visualization and analytics tools such as MS Excel and Power BI to create and share learning & development MIS with internal stakeholders.
• Support the Manager, L&D in assessing the learning needs through surveys, focus groups, and communication with line managers and business partners.
• Assess the learning programmes effectiveness through surveys and discussions with participants/employees.
• Support in preparing the learning budget, maintaining records and reporting expenses.
• Support in designing and delivering high impact and interactive learning courses, campaigns and programmes.

• Support in creating the Learning Needs Analysis report with the business, tracking and reporting progress.
• To Support the Manager L&D on strategic activities related to L&D in geographical remit
• Govern the Learning & Development Policy and ensure adherence to the agreed targets.

Operating Environment, Framework and Boundaries, Working Relationships

• Works closely with unit managers to identify and develop training and development solutions not limited to programmes.
• The job holder will spend a large amount of time training and working with colleagues on their learning needs and needs to develop relations and to be able to relate to them and motivate them.

Problem Solving

• Very often the incumbent must counsel and assist the trainees.
• Source and implement suitable training programs.

Decision Making Authority & Responsibility

• Job holder identifies learning needs and recommends training providers.

Qualifications:

• College graduate with a minimum bachelor's degree in any field.
• At least 7 years of experience of working in a large organisation preferably in Finance/Banking sector and/or the Learning & Development department.
• Strong English written and verbal communication skills.
• Excellent skills in MS Office.
• Knowledge in administering /super user of Learning modules on HCM.
• Experience with emerging learning technologies like GenAI and digital learning
• Excellent planning and organisational capabilities.
• Good decision-making skills.
• Excellent data analysis and data visualization skills.
• Excellent communication skills and ability to collaborate with people.
• Very good presentation and trainer skills.
• CIPD or equivalent is desirable.