Job Description

Job Overview
We are seeking a capable and experienced Asst. Store Manager Admin Operations to oversee the administrative and backend operations of our Mumbai store. The ideal candidate will ensure flawless execution across receiving, checkout, customer order delivery, facility management, and customer touchpointsdelivering both efficiency and exceptional service in a high-volume retail environment.
Key Responsibilities

• Goods Receiving (GRN): Ensure accurate and timely inward processing of merchandise, SOP compliance, and proper documentation to support store availability.
• Customer Order Delivery (FSD): Oversee end-to-end picking, packing, and dispatch processes for customer orders to ensure OTIF (On Time In Full) deliveries and minimize returns.
• Checkout & Billing Operations: Monitor POS systems, billing accuracy, queue times, and cashier performance to ensure smooth and efficient customer transactions.
• Front Office Management: Supervise customer service desks, grievance resolution, exchanges/returns, and ensure a seamless walk-in customer experience.
• Facility & Infrastructure Oversight: Ensure maintenance, housekeeping, utilities, and vendor services are executed with high standards of hygiene, safety, and reliability.
• CRM & Acquisition Support: Work closely with CRM teams to facilitate KYC processes, resolve onboarding queries, and support conversion of walk-in prospects.
• Process Discipline & Audit Readiness: Drive operational compliance, documentation hygiene, and preparedness for internal and external audits.
• Team Management & Development: Lead cross-functional admin teams, drive productivity, SOP adherence, and a culture of service excellence.
• Reporting & Improvement: Generate actionable MIS reports, track KPIs, identify gaps, and implement corrective measures to improve operational efficiency.

Key Skills & Competencies

• Goods Receiving & Logistics Coordination
• Checkout & POS Management
• Customer Service & Front Office Operations
• Facility Management & Vendor Handling
• Team Leadership & Performance Management
• Inventory Control & Shrinkage Management
• Process Compliance & SOP Adherence
• MIS Reporting & Data Analysis

Skills Required