Job Description

Key Responsibilities

Staff Management:

Recruit, train, guide, and supervise technicians, service advisors, and other support staff.

Operations Oversight:

Ensure efficient and timely completion of vehicle repairs and maintenance, while maintaining high-quality standards.

Customer Service:

Manage customer inquiries, complaints, and appointments to ensure customer satisfaction and retention.

Inventory and Parts:

Monitor and manage parts inventory, including ordering and overseeing the organization of the parts department.

Performance Analysis:

Monitor and analyze service department performance metrics to identify areas for improvement.

Financial Management:

Oversee financial aspects, such as controlling expenses, forecasting, and analyzing financial statements, to ensure profitability.
Essential Skills and Qualifications

Leadership:

Strong supervisory and leadership skills to motivate and guide a team.

Technical Proficiency:

Sound understanding of automotive procedures, parts, and technical advancements.

Communication Skills:

Excellent verbal and written communication skills for interacting with customers and staff.

Problem-Solving:

Ability to solve practical problems and handle a variety of variables effectively.

Analytical Skills:

Strong analytical and reasoning skills to interpret data and make informed decisions.

Customer Focus:

A strong customer service orientation to build positive customer relationships.
Job Types: Full-time, Permanent

Benefits:

Cell phone reimbursement Life insurance Provident Fund
Work Location: In person