Job Description

At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. With us, your work has an impact. Your work moves the world!

Join us and take your career to the next level

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As a Asst. Manager - Sales Support you will be responsible for activities to primarily support all sales and services of the company. This would include making & processing offers that have technical & commercial conditions and processing of incoming orders. Will look after and respond to internal and customer enquiries. This will include technical & commercial coordination with Multi Assembly Unit (MAU) at Bangalore and Product Lines based abroad for Mobile equipment to ensure delivery process compliance. Liaise with sales and operation to determine order status and track and maintain delivery time schedules.

What are your key responsibilities:

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Enquiry Management:

Serve as the primary point of contact for internal and external stakeholders; resolve complex technical and commercial inquiries regarding orders or returns, ensuring timely escalation and high-resolution standards.

Proposal Development:

Proactively follow up on sales leads to prepare comprehensive commercial proposals and facilitate product demonstrations to convert potential opportunities into secured business.

Operational Liaison:

Coordinate extensively with the Bangalore Multi Assembly Unit (MAU) and Sales/Operations teams to monitor production status, ensuring adherence to delivery compliance and reporting standards.

Supply Chain Tracking:

Manage and track order lifecycles and delivery timescales, maintaining constant communication with sales representatives to guarantee on-time delivery and customer satisfaction.

Commercial Administration:

Oversee the end-to-end administration of commercial documentation, including the drafting of service agreements, contract management, and the accurate processing of invoices.

Data & Reporting:

Maintain robust sales support databases and generate management reports to disseminate critical technical and commercial intelligence to both internal teams and global stakeholders.

Marketing Coordination:

Execute local marketing and sales promotion initiatives in alignment with global marketing guidelines, ensuring brand consistency and effective market outreach.

What we offer you:

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"Green business is good business - it's not just a slogan; we're investing in fossil-free steel and real change."

Rewards that truly count:

We offer meaningful development opportunities through varied assignments, fair and gender-neutral pay, and flexible work conditions -- all within a culture that values your growth and celebrates success.

Safety that moves us forward:

Build your career with a company rooted in safety since the 1940s, ensuring stability and an environment that empowers you to speak and be heard.

Purpose that drives change:

You'll contribute to solutions that transform global trade, creating environmental and operational innovations. You'll be in the driver's seat of ideas, developing digital technologies that set industry standards and position us as the forerunner.

People who move together:

You'll collaborate with people who build lasting relationships through global expertise, connections, and a commitment to sustainability.

Become part of our global network

of 5,200 professionals across 120+ countries, where your work drives innovation, sustainability, and meaningful impact around the world. We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together. With us, you will have the opportunity to learn new things and realize your potential and have fun while working in our global team.

What you bring to the role:

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Education:

A Diploma in Engineering or a Bachelor's Degree in Commerce, Science, or a related field.

Professional Experience:

1-3 years of experience in sales support, order management, or commercial operations, with a proven track record in handling contracts, invoicing, and order fulfillment.

Commercial Expertise:

Strong understanding of commercial banking instruments, including Letters of Credit (LCs) and Bank Guarantees, as well as familiarity with commercial taxation, collections, and transport logistics.

Systems Proficiency:

Advanced literacy in MS Office and hands-on experience with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) tools, such as

SAP

and

Salesforce

.

Communication & Influence:

Exceptional interpersonal and negotiation skills, with the ability to network effectively and exchange complex information with both internal stakeholders and external clients.

Operational Autonomy:

A self-starter with the ability to work independently, develop efficient workflows, and drive innovation within cross-functional teams to meet business objectives.

Ready to elevate your career? Apply today!

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If you are excited about this opportunity, click Apply and submit your application and CV.

About Kalmar

Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company's sales totalled approximately EUR 1.7 billion.

www.kalmarglobal.com