Job Description

Responsibilities & Key Deliverables
As the Asst. Manager for PET Field Quality Analysis, your primary responsibilities will encompass a range of critical tasks aimed at enhancing product performance and quality assurance. You will: * Monitor and analyse key performance indicators, particularly focusing on the reduction of important metrics such as R/1000, CPU, and aggregate replacements for both engine and after-treatment systems.

• Employ systematic problem-solving methodologies to address and resolve field concerns, ensuring that corrective actions are monitored for effectiveness post-implementation.
• Utilise diagnostic tools to diagnose common rail system issues and after-treatment system failures, maintaining an up-to-date knowledge of industry tools.
• Coordinate with internal departments such as Supplier Quality Engineering (SQE), Customer Quality Assurance (CQA), manufacturing, and customer care to facilitate timely resolution and closure of quality concerns.
• Engage in joint investigations at dealer or supplier locations to conduct thorough analyses of field failures.
• Study component designs and prepare insightful proposals aimed at enhancing design robustness, thereby reducing the likelihood of field failures.
• Actively contribute to new projects, ensuring that lessons learned from previous experiences are appropriately implemented in future developments.
• Prepare Management Information System (MIS) reports, including dashboards, PowerPoint presentations, cost impact approvals, and field intervention documents for senior management reviews.
• Utilise SAP effectively for warranty claims administration and maintain comprehensive records of warranty return parts, systematically releasing reports on warranty recoveries.
• Maintain a daily work management (DWM) framework for key performance indicators, ensuring transparency and accountability in reporting.
• Safeguard sensitive data while adhering to Quality Management Systems (QMS), Mahindra Quality Standards (MQS), and strict ISO TS16949 requirements.

Experience
The ideal candidate will possess 5 to 10 years of relevant experience post-Bachelor's in Engineering (BE). Your experience should reflect a strong understanding of quality assurance processes within the automotive or commercial vehicle sectors. Familiarity with field quality assessments and the capacity to engage with multi-disciplinary teams will be paramount to succeeding in this role.
Industry Preferred
Experience in the commercial vehicles industry is heavily preferred. Candidates with a background in commercial vehicle systems, including their componentry and assembly processes, will have a noticeable advantage in this role. This industry experience will prepare candidates to effectively tackle the challenges faced within the field quality domain.
Qualifications
A degree in Mechanical Engineering or Automobile Engineering (BE) is required. A strong educational foundation in engineering principles is essential for diagnosing system failures and analysing performance metrics effectively.
General Requirements
The role requires candidates to embody a set of essential traits including:

• Assertiveness in decision-making and in engaging with various stakeholders.
• Agility and boldness in adapting to changing circumstances and problem-solving.
• Collaborative work ethic, fostering teamwork and cooperation across various departments.
• A systematic approach to data analysis and task execution.
• Insightful thinking, demonstrating the ability to predict potential challenges and opportunities.
• A good temperament, enabling effective communication and interaction with team members and management.

Additionally, you should possess:

• Excellent analytical abilities, with a focus on data interpretation skills.
• Strong communication and presentation skills for effective stakeholder engagement.
• A collaborative team spirit with the capability to work both independently and as part of a team.
• Familiarity with business intelligence (BI) and statistical analysis tools.
• Proficiency in MS Office applications, particularly Excel and PowerPoint.
• A deep understanding of engine systems and after-treatment processes, along with related vehicle systems.
• Robust problem-solving skills, demonstrating a capacity to resolve complex issues efficiently.

Skills Required