The Assistant Manager is responsible for supporting the Salon Manager in day-to-day operations, ensuring smooth functioning of the salon, delivering excellent customer service, supervising staff performance, maintaining hygiene and service standards, and achieving business targets.
Key Responsibilities:
Operations & Customer Service:
Assist the Salon Manager in daily operations and overall management of the salon.
Ensure high levels of customer satisfaction through professional service and handling client queries/complaints promptly.
Monitor appointment scheduling, client flow, and waiting times to optimize customer experience.
Oversee cleanliness, hygiene, and ambiance of the salon as per company standards.
Team Management:
Supervise salon staff (stylists, beauticians, receptionists, cleaners, etc.) and assign tasks/shifts as per requirement.
Support in training, motivating, and developing staff to maintain service excellence.
Ensure staff follows company policies, grooming standards, and operational protocols.
Handle attendance, leave approvals, and shift planning in coordination with the Manager/HR.
Sales & Business Development:
Assist in achieving sales targets for services, retail products, and memberships.
Promote upselling and cross-selling of salon services and products.
Track daily/weekly/monthly sales reports and update management.
Support in implementing promotional campaigns, offers, and marketing initiatives.
Financial & Inventory Management:
Monitor cash handling, billing, and ensure accurate daily closure of accounts.
Maintain stock of products and consumables; ensure proper usage and minimal wastage.
Conduct inventory checks and place requisitions as needed.
Compliance & Standards:
Ensure adherence to health, safety, and hygiene standards at all times.
Maintain compliance with company SOPs, labor laws, and other regulatory requirements.
Qualifications & Skills:
Graduate / Diploma in Hospitality, Beauty & Wellness Management, or related field.
3-6 years of experience in salon/spa/retail operations, with at least 1 year in a supervisory role.
Strong leadership and people management skills.
Excellent communication and customer service skills.
Ability to work under pressure and handle escalations effectively.
Knowledge of salon services, treatments, and beauty products preferred.
Proficiency in MS Office & salon management software is an added advantage.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
Expected Start Date: 01/09/2025
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